Customer Service Representative
Resume:
Cheryl W. Munoz
San Antonio, TX 78258
***.******.********@*****.***
OBJECTIVE
Experienced financial/registration specialist and accounting/budget analyst seeks a position in related fields.
SUMMARY
Over 20 years experience in accounting/budget field and 2 years experience in financial/registration field.
Perform general office duties, including all daily correspondence and phone etiquette.
Creative, enthusiastic, flexible – adapts quickly to new situations and works well in team setting.
Computer skills include Microsoft Word, Excel, Outlook, Typing and 10-key calculator.
EXPERIENCE
University Health System-San Antonio, Texas 2013 – present
Financial/Registration Access Specialist – Secures and obtains accurate patient data for complete financial clearance of admission of various admission types and locations. Interviews patients to determine accurate funding source information. Determines benefit level, coordination of benefits, coinsurance amounts for hospital and clinic services using knowledge of insurance verification. Performs pre-certification, referral coordination and financial counseling. Communicates with pay patients about service charges and assists patient with payment arrangements. Collects copays, coinsurance and other monies that may be owed by patient. Ensures proper financial clearance for timely and correct reimbursement for services rendered by University Health System.
Outpatient Customer Service Representative – Performs Administrative and Clerical duties in support of clinical services. Assist Radiologist with talking to a clinician to give findings of different modalities.
HarlandClarke – San Antonio, Texas 2003 – 2013
Inbound Customer Service Representative – then Outbound Customer Consultant/Researcher – Received inbound calls from customers and Financial Institutions requesting to place check or related orders( 4 years). Promoted to Security Assurance – researched/resolves why orders could not be printed and sent out. This involved reaching out to Financial Institutions by phone calls, emails or faxes. (6 years)
North East Independent School District – San Antonio, Texas 1999 - 2003
Clerical Assistant – Part-time position - Prepared teaching materials as determined by over 50 elementary teachers and staff at Stone Oak Elementary. Received excellent evaluation.
Parkhills Baptist Church – San Antonio, Texas 1995-1999
Child Care Provider – Part-time position supervising children in the Mother’s Day Program. Created age appropriate activities to develop skills in arts and crafts, communications and physical abilities.
Federated Insurance – Chattanooga, Tennessee 1988-1990
Secretary/Accounting – Part-time position – Compiled all correspondence to include billing and posting of invoices for insurance agent responsible for the Chattanooga, Tennessee area.
Civil Service – Ft. Benning, Georgia 1974-1987
Budget Assistant, GS-7 – Facilitated all reimbursements for Department of Engineering and Housing at Ft. Benning, Georgia in excess of $10 million budget. Generated monthly, quarterly and annual reports. Received outstanding performance reviews during my five years at this position.
Budget Clerk, GS-5 – Allocated all monies for Food Service Division at Martin Army Hospital at Ft. Benning, Georgia. Controlled inventory of all food supplies. Complied monthly reports for Comptroller. Received outstanding performance reviews during my five years at this position.
Accounting Clerk, GS-4 – Purchased and dispersed all training material for United States Infantry Training Center and all associated educational departments.
Clerk-Typist, GS-3 –Performed general office duties, including typing and receptionist, for Supply Division of Engineering and Housing. Handled all correspondence and filing.
Columbus Bank & Trust – Columbus, Georgia 1972 - 1974
Bookkeeper – Reconciled Business and Personal checking and saving accounts.
Education – High School Diploma
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