Benhur Edla

Project Management Operations Mgmt.

Summary:

Highly skilled and results driven professional with more than 10 years working in cross-functional environments globally. Graduated from UCLA in Project Management Certification and is well-versed in all aspects of project management from inception to completion and a PMP aspirant. Exceptional written and oral communication skills. Natural leader driven to motivate teams to achieve project goals and targets while under pressure. Competent in analyzing data for trends and performance and monitor progress. Successful at project & work flow planning, coordinating and executing. Boosts productivity and performance through innovative management and mentor-ship.

Skills:

Planning & Communication Operations Management

Risk Management Business Process Re-engineering

Reporting & Quality Auditing Workflow Documentation & Data Analysis

Capacity & Resource Management Process Improvements

Stakeholder Management Lean Six Sigma

Analytical & Problem Solving Agile & Scrum

Education:

Project Management - University of California, Los Angeles (UCLA) - 2016

Master of Business Administration - Wesley PG College, Osmania University - 2005

Bachelor of Computer Applications - Noble Degree College, Osmania University - 2003

Technical Skills:

Business Tools - Ms-Project, Ms- Visio, Ms-Office, Sales force, CA Agile Central, Google Docs

ERP - Oracle in Procurement & Order Management

Total Experience Summary: Tenure: Sept 2004 – Nov 2014

Company: GENPACT

Client Job Description Designation Duration

Google --- Operations & Projects --- Assistant Manager --- Jul 2012 - Nov 2014

GE Healthcare -- Operations & Projects --- Assistant Manager --- Nov 2011 - Jun 2012

GE Healthcare -- Re-engineering Projects --- Assistant Manager --- Jul 2010 - Oct 2011

GE Healthcare -- Team Lead - Operations --- Business Analyst --- May 2008 - Jun 2010

GE Healthcare -- Planner & Buyer --- Process Specialist --- Sep 2004 - Apr 2008

International Work Experience:

Client Site Customer Engagement Type Year & Duration

San Francisco, US -- GOOGLE --- Process Transitions --- 2013 - 6 weeks

Swindon, UK --- CATALENT --- Re-engineering Project --- 2011 - 3 Months

Hino, Japan --- GE Healthcare --- Re-engineering Project --- 2011 - 3 Months

Hino, Japan --- GE Healthcare --- Re-engineering Project --- 2010 - 3 Months

Milwaukee, US --- GE Healthcare --- Process Transitions --- 2010 - 3 Months

Certifications:

Project Management:

Project Management Certification - University of California, Los Angeles (UCLA Extension)

-- Awarded Best Simulated Project in class

Supply Chain Management:

Senior Professional in Supply Management - (SPSM) – Next level Purchasing – US

Orientation Program on Supply Chain Management - Indian Institute of Materials Management

Basics of Supply Chain Management - Module 1 in CPIM – APICS

Oracle Applications in Supply Chain Management -- Genesis Software

Lean Six Sigma:

Six Sigma - Green Belt trained and tested

Lean Tools Trained

Detailed Work Experience: PROJECTS

Project 1: Material Waste Reduction Project Catalent - Swindon, UK (Jun’11 -Sep’11)

Role: Junior Project Manager

Requirement gathering and scoping of the project

Coordinate with different cross-functional teams to execute project plan

Facilitated project communications on progress/performance reporting at all levels

Performed Gap Analysis for Plan vs. Actual Overuse

Customer engagement and Root Cause Analysis to understand the vital causes for overuse

Data analysis to identify trends & variance

Performed base lining and standard work process documentation

Executed a sub project to reduce the machine calibration time and material usage

Ensure Compliance to Good manufacturing Practices (GMP)

Report to Senior Project Manager and other stakeholders on the project progress

Impact:

Saved 360 hours of production time annually and released capacity of £ 9 Million

Reel change project impacting reduction of £ 210K of material overuse annually

Received “Individual Excellence Award” for exceptional performance and driving the Waste Reduction Project in UK in Nov 2011

Project 2: Global Order Fulfillment Project - Hino, Japan - GEHC (Jul 2010 - May 2011)

Role: Regional Project Lead for Asia-Pacific

Collaborate with cross functional teams & Stake holders to drive Project deliverables

Performed business process mapping and analysis to identify the Current State Gap-Analysis

Customer engagement to understand roadblocks and inefficiencies and scope out improvement areas

Set clear expectations and goals for project teams

Track project progress against timeline, milestones and revise as needed

Performed process benchmarking exercise and data analysis for variance and trends

Exception management in terms of Commercial and Fulfillment Risk

Conducted Future State Assessment and requirement gathering for the proposed new tool

Driven process improvements and mapped the functional solution to the technical solution

Facilitated project communications on progress/performance reporting at all levels

Impact:

$75 Million potential revenue acceleration for GE business by providing foresight for revenue realization

Instrumental in increasing visibility and accuracy upto 85% on revenue realization confidence percentage basis modalities and regions for Asia-Pacific

“Team Award” for the best Project of the year for the Global Order Fulfillment Project executed from 5 regions

Project 3: Obsolete Sales project - GE Healthcare

Role: Project Analyst

Enable project team to execute project plan, adhere to schedule

Collaborate with Manufacturing, Warehouse & Repairs teams

Buyer identification, sales and negotiation

Facilitated project communications on progress/performance reporting at all levels

Detailed Work Experience: OPERATIONS & Projects

Assistant Manager Duration: Jul 2010 – Nov 2014

Role: Operations Manager & Project Management

Client: Google & GE Healthcare

Drive Project/Transition Initialization, execution and reporting

Plan, Prepare and execute Schedule & resource plans to successfully meet timelines

Track & Analyze business and process/project metrics to present Updates & Reviews with both Senior Management and Clients

Analyze Scope for capacity & resource planning

Performed Risk Analysis and develop risk mitigation plan

Set clear expectations and goals for teams & track progress, conflict resolution

Assess resource skill set and profiles to align accordingly

Data Analysis to assess if project performance is in sync with SOW

Identified and driven process improvement ideas & Visual Management

Created end-to-end Process maps, flow charts and Standard Operating Procedures

Conducted Root cause analysis for process errors and establish mitigation plan

Identify and establish quality audit mechanism on business processes

Mentored, coached and trained 30 team members with career planning and development

Initiated Green Belt Project to establish Business Process Management Systems (BPMS) for Google Order Mgmt. process

Achievements:

Accelerated Business growth with an $ 576K in Annual Revenue

Successfully maintained the Attrition% below 6% versus a Target of 20%

Contributed to a high impact Repairs project for GE Healthcare - ~$3 Million USD

Received “Silver Award” in Apr 2008 for exceptional performance & multi tasking between Transitions & Operations

Awarded Best Operations Manager for Google Processes across the company vertical in 2013

Business Analyst Duration: May 2008 – June 2010

Role: Team Lead Operations - Handled 4 teams of 20 Associates

-Order Fulfillment, Material Logistics, Multi Vendor Parts & Part Sales Team

Clients: GE Healthcare

Track business and process metrics, analyze and present them during customer reviews

Requirement gathering for projects and transitions

Prepare and publish reports & dashboards

Train resources on the transitioned processes and document SOP’s

Executed Obsolete Part Sales Project: This project’s goal was to identify prospective buyers globally for selling obsolete inventory worth $ 10 Million

Perform Value Stream Mapping (VSM) for processes, facilitate and co-coordinate VSM workouts

Drive and mentor Lean projects within the teams while educating them on lean concepts

Place Purchase Orders or Internal Requisitions as per the manufacturing requirement

Handle stock orders on forecasted parts and order acceleration

Identify the scope for process improvements and report automations

Achievements:

Played a key role in successful executing the Project for Migration of processes for regions like, Mexico, France, Japan and three other regions in U.S.

Awarded with “Best Team Award” in 2009 for my team during my tenure as a Team Lead for exceeding expectations in process performance & customer delight

Awarded "Gold Award" in Apr 2008 for successfully Process Transition and Onsite Simulation

Drive process metrics to consistently meet targets

Process Specialist Duration: Sept 2004 – April 2008

Role: Parts Planner, Buyer & Expeditor

Clients: GE Healthcare

Plan and purchase & determine re-order point for consumable parts and ensure consistent on hand stock

Handle expedites for Shipment Status, Pricing, Lead time and Backorder Status

Coordinate with suppliers and warehouse to resolve issues pertaining to goods to be received into the warehouse

Analyze the causes for orders which have missed out the target span of 24 hours on Order Cycle time

Analyze and summarize the trend for different types of parts, the cause for delayed span and resolve them

Achievements:

Increased the warehouse auto release percentage from 33% to 40%

Contributed to the reduction of open PO backlog numbers from 700+ to 100 and revised the business metric of Order Aging from days to hours

Reduced order cycle time by ensuring optimum inventory

Awarded “Individual Excellence Award” in July 2007 for outstanding performance

Received recognition and award in Nov 2006 & Feb 2007 for exceptional performance

Oct 2005 - “Team Work Award” for excellent support to Multi Vendor Services from our Supply Chain Manager

Awarded “Best Debut Award” and “Best Team Award” in July 2007 for excellent performance

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