Customer Service Manager

Balwinder Attwal

**** ***** **.

Sacramento, CA: 95835

Phone 925-***-****, 916-***-****

Email: *******@*****.***

OBJECTIVE Seeking a Management Job in a stable company where I can utilize my 25

Years of experience as a manger in hi tech electronics, healthcare and food business.

JOB EXPERIENCE: 25 Years of Management, Technical Manager(Electronics), Inventory control, Buyers,

Production, Customer Service, Food handling and Care providers experience as followed.

10 year working as Technical Management (Electronics)

5 year working as a technical field (Electronics) and shipping receiving.

15 year experience as Retail & Food, sales & Service Management

12 year experience as Care Provider Management Sales and Service

2 Year experience as Logistic Manager

EDUCATION: ASEE Electronics (National Education College of San Jose)

Administration Certification Department of Social Services California

Food safety classes.

Bachelor degree from college (India)

Lots of leadership Courses throughout my employment periods

SKILLS: 25 years of Management experience knowledge of electronics, electronics components, experience fixing mainframes, Technical manager and budget control. Good Sales Skills, Knowledge about food safety, customer service, inventory management, and food experience

Medications, ADL, Ambulation and Behavior Modification.

Windows, Word, Excel, Power Point, Outlook, Quicken, Peachtree,

Type 50 wpm, 10 key by touch, Reception, and Various other administrative related duties.

WORK HISTORY:

03-2015 To Present SS Xpress ( Sacramento CA: )

Arranging and dispatch all loads. Take Care Company’s all Accounting, Billings, including

Drivers Payroll

03/2014 To 03-2015 TEAM LEAD, Volt Staffing (AT Apple, Elk Grove CA:)

Supervising Approximate 100 employees for their daily attendance, Fallow priority to meet

Production goals, keeping apple high quality standards. Trained new employees, Make sure all

Employees have safe work environment. Help them on any technical issues.

12/2004 – Present CARE PROVIDERS, (3 Care Homes Owner) CA

Amber Oaks, Sierra Manor and Woodson Lodge

Administrator owner of three care homes totaling 100 beds for assisted living and dementia. Assist patient with daily activities, medication and personal hygiene. Pay bills manage about 70 employees on all three locations payroll and human resources, Hiring and firings and make sure all the safety procedures for employees and residents are followed. Control overtime budget Arrange appointments, order medications etc. Dealing with state licensing, customer service to the residents’ families and dealing with hospitals and other agencies. Managed Yearly Sales of about 2.5 million dollars and expenses for all three care homes.

1993 – 2007 SUBWAY Owner (10 Locations)

Bay Area

Bought 1st Subway Sandwich store and in 4 year owners 10 Subway in Alameda and Contra Costa counties develop 4 new and bout 6 under performing subway and bring them to life as a high volum store. I was owner responsible or about 80 employees for payroll, Hiring and firing and make sure all the safety procedures are followed, Human resources, taking inventories and ordering the entire product to insure adequate stock everyday for every store. Make sure all customers get good service with clean stores. Managed yearly sales about over 6.5 million dollar and all the expenses.

1987 - 1999 CIRRUS LOGIC (Fremont) CA:

Maintenance Technical Manager 1996 – 1999 (Cirrus Logic)

Manage maintenance technical department with an about 10 million dollar budget.

Responsible department running 24/7 and Buying Equipment mainframes, spare parts and

Controlling payroll budget for all 55 technicians’ reviews hiring and firings and make sure all

Safety procedures are in place for all employees, Reports to management. Deal with all the

Venders, ordering inventory of spare parts etc. Make sure all engineering department gets help to release new products on time.

Maintenance Technician Supervisor 1992 – 1996 (Cirrus Logic)

Maintenance supervisor for 2 day shift 7 days a week. Responsible for about 20 technicians,

Hiring firing and safety, Order all the spares parts. Make sure all the systems are

Running and keep lowest downtime as much as possible. Training new technician on fixing

Mainframes computers and handlers. Helping engineers to release new products.

Maintenance Lead Technician 1987 – 1992 (Cirrus Logic)

Responsible for day shift maintaining and fixing all mainframe and handles, trained fellow

new technicians. Responsible for fixing and most uptime for production equipment helping

Engineers to release new products.

1980 - 1987 MONOLITIC MEMORIES INC (Santa Clara) CA:

Engineering Technician 1984 – 1987

Responsibilities including test IC parts for engenderers collect data and make sure engineer

Have data on time to release new products. Help Engineers and production to resolve low

Yield issues.

Production Shift Leader 1982 – 1984

Night Shift Lead Operator for 8 employees to make sure all the products are tested and done

on time per customers requirements. Reported to management about any problem or issues.

Test Operator 1980 – 1982

Testing IC components using auto handlers and manually as per customers requirements.

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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