Management Microsoft Office
Resume:
Gareth C. Lushis
**** *****-****** ****. **** ***, Annapolis, Maryland 21401-3741
*******@*********.***
Business Analyst / Business Process Analyst / Trainer
QUALIFICATION SUMMARY
Seasoned professional with more than 25 years of experience serving courts, justice organizations, and state and local governments as a Business Analyst, Implementation Specialist and Twenty-three years experience providing technical support and training.
Responsible for managing the help desk function and providing support for approximately 4500 Judicial Branch users.
Seventeen years of skills identifying, evaluating and prioritizing customer needs.
Conducting gap analysis sessions, creation functional requirements for software design specifications consistent with established company guidelines which included prototypes with screen layouts and required data mapping.
Prepared and facilitated joint requirements planning and joint application design sessions.
Court management systems experience as Senior Courts Consultant and Business Analyst with Consulting Services, Systems and Computer Technology (SCT), Affiliated Computer Services (ACS) and the North Carolina Judicial Branch.
Developed and maintained a repository of legally sufficient forms using SharePoint. Responding to referred incidents using ServiceNow.
Developed and maintained all state of Maryland protective orders using Odyssey software by Tyler Technologies.
RECENT INITIATIVES ACCOMPLISHED
Planned and delivered intuitive business-critical process improvement solutions with integrated workflows to enhance information exchange performance and capability. This was achieved using Microsoft Office SharePoint Server (MOSS) 2007 collaborative tools with emphasis on the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology and CMMI (Capability Maturity Model Integration) framework. The business value realized included greater collaborative transparency, enhanced information quality, and reduced information delivery timeframes across command element administrative sections.
Established improved requirements and change management process models and plans to support the implementation of Information Management Office (IMO) IT governance. This was achieved using Six Sigma integrated ITIL (Information Technology Infrastructure Library) principles that focus on business continuity and value. The business value realized included a stronger foundation specification to support the IMO’s vision toward continual process and service improvement.
Advanced software project quality management and analysis service level efficiencies and effectiveness, including process guidance improvements for requirements management, test management, and deliverables management. This was achieved using Lean Six Sigma and Earned Value Management principles to value stream components of the quality management system. The business value realized included increased cross-functional support capability, while maintaining nominal resource levels, across internal IT software development project teams.
PROFESSIONAL EXPERIENCE
Mansai Corporation, State of Maryland Judiciary
(05/2012 – Present)
Role: Elicit and gather information necessary to analyze and re- engineer business processes, document requirements and provide support to court users. Work as part of a team of analysts in the implementation of the MDEC (Maryland Electronic Courts) system. Maintain a document repository which contains both current and conceptual process profile and models.
TEK systems Corporation, United States Department of Defense Contractor
(09/2011 – 04/2012)
ROLE: Business Analyst and Technical Writer supporting process improvement initiatives and solutions for United States Marine Corps II Marine Expeditionary Force business-critical processes.
Perform requirements analysis and lifecycle management for process improvement initiatives requiring collaborative information management solutions. Apply Lean Six Sigma DMAIC methodology, CMMI framework, and ITIL principles to develop efficiencies and improve the effectiveness of Information Management Office and Staff Section business processes.
Provide needs assessments, stakeholder analysis, SIPOC (Supply, Input, Process, Output, Customer Diagram) analysis, root cause analysis, structured business and functional use cases.
Develop BPMN (Business Process Modeling Notation) designed as-is and proposed business process models, UML (Unified Modeling Language) designed conceptual / logical data models in compliance with the Department of Defense Architecture Framework (DoDAF).
Coordinate and execute SDLC (Software Development Life Cycle) activities and deliverables, including business / system requirements definition, design / installation documents, system and acceptance test plans, test cases, test results analysis, and defect reports.
Provide quality analysis and procedural guidance to the project development team, including change management, document management, and test management.
Consulting Services, Independent Consultant [Contracts with Systems and
Computer Technology (SCT) and Affiliated Computer Services (ACS)]
(11/1999 - 08/2011)
ROLE: Senior Business Analyst, R&D IT Quality Process Analyst & Technical Writer supporting software business systems development for judicial systems data management and Implementation Consultant.
Perform quality compliance analysis, business and system requirements analysis, and change management for planned and executed SDLC activities / deliverables; provide Quality Management System (QMS) procedural guidance to project teams throughout the application’s development and support phases. Author and manage SDLC documentation to comply with standard PMI (Project Management Institute) best practices and SEI (Software Engineering Institute) / CMMI / Information Technology Infrastructure Library (ITIL) principles. Maintain compliance with federal, state and local rules of court for computer systems validation.
Develop Business Process Modeling Notation (BPMN) models and Unified Modeling Language (UML) object / data models.
Provide document management using, workflows and change control to develop informational continuity in a controlled environment.
Establish guidance for test planning, test case development and execution, results analysis, defect tracking, and reporting.
Implement the service levels and processes for a quality analysis framework to support internal IT project teams, IT vendors, and global business user groups. Advance adaptability, service level efficiencies, capacity, and process improvements to enhance continuity across IT and business groups.
Create lesson plans and provide soft skills and computer training (Windows and Microsoft Office) to various divisions and assignments within the United States Marine Corps and Department of Defense (MCB Camp Lejeune, MCB Quantico and MCRD Parris Island).
Provided software analysis and business process review for the Parish of East Baton Rouge, Baton Rouge, LA, the District Court of Port St. Lucie, Florida and state of Rhode Island. Creation of software design specifications.
Responsible for providing or creating consulting services, training, software requirements specifications, test scripts and services related to the implementation of software.
Provide assistance to government clients in a variety of roles including consulting services, training plan development, functional training, technical product design, product development, change management and client support.
Received numerous awards for innovative quality software and services.
State of North Carolina Judiciary, Administrative Office of the Courts
(12/1986 - 10/1999)
ROLE: Project Manager, Implementation Specialist, Software Trainer, Help Desk Manager, Business Analyst and Court Services Analyst providing field support to all Public Defender and District Attorney Staffs.
Responsible for the implementation of all 100 counties on the Criminal Information System.
Served as a conversion coordinator in Mecklenburg County. This involved managing the project from the state side, data mapping, coordinating and delivering training to the Charlotte Criminal Justice Community
Provided third level support to all the clerk’s offices.
Implemented and provided field support to the public defenders and district attorneys.
Served on the faculty of the Conference of District Attorneys.
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