Human Resources Manager

DUSTIN COOLEY

**** * ********* ******, ******* WA 98122 C: 253-***-**** **********@*****.***

SUMMARY

Dynamic senior-level Human Resources professional with a proven track record with aligning associate strategies and leadership goals with business objectives. Strong cross –industry experience supporting large, diverse workforces of 500+ employees in multiple locations, including union/non-union, exempt/non-exempt, and entry level/mid-level/executive-level management. Talent for developing and delivering training at all levels, including executive coaching. Key contributor to executive teams, participating in organizational development and corporate strategic planning. Expert level decision- making skills combined with an open and accessible management style, emphasizing individual empowerment and team development. Exemplary team member and leader, skilled at developing and mentoring Human Resources staff to perform at peak levels. CORE STRENGTHS

Multi Site HR Leadership

Employee Relations

HR Strategic Planning

Talent Management

Conflict Resolution

Project Development

Process Improvement

Performance Management

HR Compliance

Employee Engagement

Change Management

Compensation & Payroll

Innovation

Learning and Development

HR Policies & Procedures

Executive Coaching

Employment Law

PROFESSIONAL EXPERIENCE

Wyndham Vacation Ownership, Redmond WA

Regional Manager, Human Resources September 2014 - Present Manager, Human Resources December 2013 – September 2014 Madison Holdings, LLC, Seattle WA

Manager, Human Resources February 2013 – November 2013 Hyatt Hotels & Resorts

Director, Human Resources July 2007 – July 2012

Senior Manager, Human Resources May 2005 – July 2007 Manager, Human Resources May 2004 – May 2005

HCR ManorCare, Tacoma WA

Manager, Human Resources April 2002 – May 2004

CONTRIBUTIONS & ACCOMPLISHMENTS

Leadership & Management

Created and instituted site specific Talent Plans, to identify and develop leadership potentiality in employees and develop through web based learning sessions, achieving and beating Talent Strategy by 13%.

Implemented facility “pro company campaign” program. Created template style collateral, FAQs and best practices, used companywide to communicate information during union campaigns, remaining non union through two union campaigns and receiving no unfair labor citations.

Developed and implemented regional Sales Compliance program which created standardized process for sales assignments/distributions. Program included performance management documents, SOPs and administrative guidelines. Reducing employee direct complaints of work group by 125% year over year.

Manager of Quarter, Hyatt Hotels and Resorts, 2nd Quarter 2007.

HR Department of Year Finalist, Hyatt Hotels and Resorts, 2007 & 2011. DUSTIN COOLEY

2022 E Jefferson Street, Seattle WA 98122 C: 253-***-**** **********@*****.*** Project Management

Created and implemented state wide Sick Leave Policies, with integration into time and attendance system, for employee populations in WA, OR, CT, and Seattle to correspond to current legislature.

Created and maintained international training program for 50 contract positions, through H2B and J1 Visa’s. Program expanded to multiple properties in Florida. Alleviating seasonal staffing issues throughout region of northeast Florida.

Redesigned associate on boarding experience to capitalize on existing technology and support matrix work environment, while supporting company green initiatives.

Selected as Human Resources Task Force member to develop and onboard new HR professionals into company’s culture while driving strategic business partnerships and results. Training & Education

Developed and implemented leadership development program increasing management proficiency with Seattle and Washington State employment law.

Redesigned the new hire experience to include standardized training plans for all food service associates encompassing activity breakdowns, information sheets and coaching modules.

Appointed to Emergenetics Associate (trainer), a behavioral and thinking profile program, to educate and increase emotional intelligence of leaders. Selected out of 125 individuals. EDUCATION & CERTIFICATES

2001 Bachelors of Arts (BA) in Psychology, Minor Degrees in Sociology and Theatre Pacific Lutheran University, Tacoma WA

2015 Emergenetics International

Associate/Certified Instructor

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