Customer Service Manager
Resume:
KiDatta Turner
**** *** ******** ** *’Fallon, MO 63366
*******@*****.***
Career Objective
Very diverse experienced restaurant manager with over 9 years’ experience seeking a long lasting relationship with a company where I can utilize my diverse leadership skills, excellent customer care skills, while managing and motivating staff members to ensure smooth operations .
Work Experience
Marcel’s Restaurant and Bar 2014-2015 - General Manager
Establish standards for personnel performance and customer service.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Investigate and resolve complaints in a professional and timely manner regarding food quality, service, or accommodations.
Schedule staff hours and assign duties.
Count money and make bank deposits.
Maintain food and equipment inventories, and keep inventory records.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Rib Shack Restaurant 2006 – 2014 – Store Manager
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Schedule staff hours and assign duties.
Perform some food preparation or service tasks such as cooking, serving food and drinks when necessary.
Count money and make bank deposits
Order and purchase equipment and supplies.
WorldCom 1998 – 2004 – Circuit Designer
Place intercept circuits on terminals to handle vacant lines in central hub installations.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
Collaborate with other workers in order to locate and correct malfunctions.
Test connections to ensure that power supplies are adequate and that communications links function.
Maintain computer and manual records pertaining to facilities and equipment.
Perform database verifications, using computers.
Enterprise Rental Car - 1993 – 1998 – Call Center Representative
Provide exceptional customer service and collect required information from the customer on every call per established criteria
Answered questions about products and services, determine the customer’s need, and offer solutions as needed.
Provide timely and accurate information as requested by the customer
Demonstrate and maintain professional oral and written communication with customers at all times
Communicate information considered unsatisfactory to the customers in a tactful manner
Offered alternatives and options to overcome customer objections
Education
Brentwood High School, Saint Louis, MO
Fonte College, Saint Louis, MO
Additional Skills
Proficient in Microsoft Word, Excel, and Adobe, 10 Key, Multi Phone Line, POS
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