Qualifications

Accomplished: Service Technician committed to ensuring the highest level of client service, prompt repair, system security and availability.

Skilled in the maintenance, configuration, installation, troubleshooting of a variety of appliances, fracking equipment and lottery Point of Access (POA) equipment including self-service and communication devices used at the lottery retailer location.

Recognized: Ability to provide training and feedback to others, Strong leadership skills, including the ability to promote teamwork and cooperation with the ability to inspire others to perform at higher levels. Ability to work independently. Self-motivated.

Exemplary customer service skills, Strong mechanical deductive skills, Exceptional, level headed interpersonal skills, understand the importance of building relationships and collaborating with others. Possess the ability to maintain professionalism during interactions with others.

Demonstrable strong verbal communication skills with the ability to explain complex technical issues to the layperson.

Character: Possess high degree of ethical behavior, unselfish, with the ability to adjust to multiple demands, priorities, resource limitations, ambiguity, and rapid change. While maintaining focus while under pressure.

CAREER HIGHLIGHTS

Associates in Science

Fracking Equipment Operation/Maintenance

(2 Years)

Lottery Field Technician

(2 Years)

Auto Technician/Mechanic

(4 Years)

RECENT PROFESSIONAL EXPERIENCE

ABE FACTORY SERVICE (SEARS) March 2016 to Present

Responsible for completion of business /home appliance service call, including gas and electric lawn tools. This included scheduled and emergency calls, installs, removals, preventive maintenance and maintenance of truck inventory.

Highlights:

Trouble Shoot, Repair (Part Exchange), or Install Home Appliance such as refrigerator, washer, drier, dish washer, oven, microwave oven, convection oven, gas and electric lawn tools and TV

Update each task status in real-time using company mobile phone

Communicate with office for technical information or other issue

Experienced in repairing all types of home appliances

In-depth understanding of the principles of electricity and physics

Excellent ability to interpret electrical/mechanical diagrams and repair appliances accordingly

Skilled in processing paperwork in a professional manner

Strong customer service and communication skills

Ability to sort out tasks and finish them in a timely manner

Complete knowledge of common consumer appliances

Strong troubleshooting and research skills

Skilled in performing installation and repair according to manufacturer specs

MCADA DRILLING FLUIDS Sept 2013 to March 2016

Technical resource responsible for the operation /maintenance and safety of industrial fracking equipment. Responsible for the adherents to OSHA and Mcada safety procedures for multiple personnel on the job site and yard. Confined space certified, CPR certified, defensive driving certified, forklifts certified and PEC certified

Highlights:

Responsible for operation/safety/maintenance of a 40 million BTU hydrothermal unit while in the field and in the yard.

Performed maintenance on a variety of Kubota generators

Maintenance and repair of diesel Peterbilt tractors and heavy-duty gas vehicles including oil changes, fuel filters, brake system, suspension, charging systems.

Maintenance and repair of priming chambers and recirculation valves used in industrial fracking equipment

Repair and maintenance of propane burners, propane intake valves, propane solenoids.

Repair and maintenance of a variety of air compressors

Actively participated in sales of drilling mud mixing tanks both Circle C converted tanks as well as Mcada tanks.

Set up and installed computers as well as ran all co-ask any Ethernet cables in a 5000 ft. office

Repair and maintenance of building sprinkler systems and plumbing systems.

Operation of a Case backhoe

Responsible for all lockout tag out (LOTO) procedures

SCIENTIFIC GAMING June 2011 to Sept 2013

Responsible for completion of assigned services calls, including scheduled calls, installs, removals, preventive maintenance, providing supplies at lottery retailer locations in assigned regions.

Highlights:

Performed installations, diagnostics and corrective procedures during communication and terminal installations, terminal and peripheral malfunctions

Performed installations and repair procedures with limited direct supervision

Installed and removes terminal and communications equipment

Required to troubleshoot and repair all communication issues, including VSAT

Communicates with SGI National Response Center Representatives to provide status of service calls

Performed 8-12 details daily

Understood Lottery software and game applications and assisted retailers with questions

Maintained tools, test equipment, terminals, subassemblies, parts and supplies

Responsible for maintaining stock in vehicle with sufficient inventory of terminals, subassemblies, cables, connectors, retailer supplies, and other items required for service calls

Responded timely to all services calls assigned by Dispatch Smart Services or Manager and accounts for

Prioritized service calls

Maintained updated terminal history information including repairs, inventory levels and service visits

Conducted preventive maintenance {PM) and supply visits between service calls by following defined procedures for cleaning and testing terminals

Followed defined escalation procedures in reporting problems or repair issues

Accountable for closing out all service calls with correct repair codes, asset numbers, mileage, service level agreement {SLA) notes and any additional supporting documentation from Field Service Activity Reports {FSAR)

Returned defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment

Reviewed Smart Service procedures with Supervisor or Bench personnel when picking up and returning equipment at warehouse

Maintained scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company's Motor Vehicle Safety Policy

Complied with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations

EDUCATION AND PROFESSIONAL CERTIFICATION AND TRAINING

Associates of Science Jan 2008 to Aug 2010

Front Range Community College

PEC Certified 2013

CPR Certified 2013

Defensive Driving Certification 2013

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