Customer Service Inventory Control
Resume:
Thomas Doyle
Columbia, MD 21044
doyle@****@*****.***
Objective: Recent General Science graduate with proven leadership and organizational skills looking to transition my 18+ years of professional experience in the automotive industry into an animal resources and services career.
Summary
Highly focused and dedicated individual with a strong eye for detail and excellent customer service record. Extremely knowledgeable in a wide variety of animal features and behavior patterns. Adept at handling difficult and potentially dangerous animals with sensitivity and efficiency.
Education
Graduated with an Associates of Arts degree in General Science with high honors, Howard Community College, Columbia, MD. Plan to pursue a Bachelor of Science degree in Environmental Management. Relevant courses include:
General Biology
Environmental Science
Introduction to Physical Geology
Introduction to Physiology and Anthropology
Experience
Public Programs Education Volunteer, The Maryland Zoo, Baltimore, MD 2016-present
Worked closely Education Department staff to engage and assist zoo visitors
Educating visitors about wildlife habitats, preservation and conservation
Engage visitors at animal-themed activity tables and special events
Provide hands on experiences through the use of biofacts, activities and other learning tools
Answer visitor questions about the zoo’s layout, the animal collection and other zoo information
Parts Specialist, Leckner Nissan, Ellicott City, MD, 2014-2016
Provided inventory control and customer support
Received inventory from manufacturer and placed orders into inventory ensuring accuracy and accountability
Provided direct customer service to retail and commercial customers
Maintained records and inventory control throughout the warehouse
Parts Specialist, PAPA Auto Parts, Baltimore, MD, 2013-2014
Provided retail and commercial customer support and inventory management
Assisted customers with merchandising parts in person and via phone
Maintained inventory control through customer returns and incoming products
Marketed the company by visiting perspective clients and promoting services and merchandise
Operations Specialist-Maintenance, Waste Management Curtis Bay, MD, 2012-2013
Assistance to the operations director to maintain the facility
Developed, implemented and reconciled inventory
Generated company reports using Microsoft Office
Communicated with outside vendors to ensure efficient turnaround on necessary parts for the fleet, minimizing downtime
Parts Specialist, Antwerpen Toyota, Clarksville, MD, 2011-2012
Auto Repair Shop Manager, Merritt BP, Dundalk, MD, 2009-2011
Parts Specialist, Nationwide Motor Sales Corp., Timonium, MD, 199-2009
Activities
Member, Phi Theta Kappa Honor Society, 2012-present
Troop Services Volunteer, Girl Scouts of Central of Maryland, 2014-present
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