Customer Service Data Entry

Erica Dominguez

Haines City, FL

**********@****.*** - 863-***-****

Dedicated business minded individual who is goal oriented and a successful candidate seeking an opportunity for growth in a successful customer service environment. Dedicating time and effort to providing world class and outstanding customer service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Kissimmee Fl - Hospitality Parcel Specialist

FedEx Office - Kissimmee, FL - April 2016 to Present Manage all incoming and outgoing parcel and freight shipments for hotel guest, internal employees, as well as convention / trade show guest.

● Label, scan and weigh all parcel / freight shipments.

● Collaborate and communicate with all team members to organize loads efficiently and maintain a clean and safe working environment.

● Transport heavy materials using electric / manual pallet jack and hand trucks.

● Keep track of all parcels / freights inventory by use of computer software and data entry skills. Tax Preparer / Asst. Manager

Liberty Tax Service - Haines City, FL - December 2015 to April 2016 Filled in for store manager and performed opening / closing duties

● Prepared federal tax returns for clients and answered all questions in relation to their income tax return.

● Provided excellent customer service to new / existing clients.

● Collected funds in return for services provided.

● Proficient in diffusing angered clients and taking control of the situation to end in a satisfied customer experience.

● Promoted additional sales / discounts through marketing of services and promotions that best suited the client's need.

Cashier / Customer Service

Ross Stores - Davenport, FL - August 2015 to December 2015 Maintained clean and orderly check-out area.

● Worked in very fast paced environment.

● Priced merchandise / stock room organization.

● Provided high-quality customer service to optimize customer purchasing and payment process. EDUCATION

High School Diploma

Ridge Career Center - Winter Haven, FL

2012 to 2013

SKILLS

Quick learner, problem solving, multi-tasking, time management and organization skills. Great data entry skills and proficient in using microsoft excel, word, outlook, powerpoint. Great typing skills 45 wpm. Bilingual

(Spanish) Able to function in a team environment, follow directions and work independently as necessary. Professional and outgoing demeanor. Always up for learning and trying new things.

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