Customer Service Insurance

**** ****** ******, *** ******, WI *****- Phone 907-***-**** ********@*******.***

GERALDINE VERBURGT

OBJECTIVES- To obtain a challenging position, which will utilize my knowledge and ability of customer service along with my exceptional oral and written skills. There for providing further opportunities for growth and advancement. EMPLOYMENT- August 2010 – Present Best Dollar Store

Cashier Opening and closing the store. Stocking and cleaning.

March 2008 – December 2008 Family Dollar

Assistant Manager

Opening and closing the store, bank deposits, stocking, display setup, cashier.

February 2004- February 2006 Apria Healthcare Customer Service Associate Team Lead with two people working directly with me on my team, with three representatives in Texas, and two in New Orleans. Taking orders for wheelchairs, collecting Medicare/Medicaid paperwork, preparing quotes and getting authorization from insurance companies. Collecting co-pays. Day to day customer contact via phone regarding orders, replacement parts and answering customer concerns. July 2001 - February 2004 Shewmake and Associates Client Service Assistant Daily contact with customers and insurance companies to review, update and resolve any issues for the policyholders. Gathered preliminary information for underwriting review for policy changes requested by the policyholders. I handled both individual Property and Casualty requests & Commercial Auto and Liability coverage. I am experienced in Fleet coverage revisions. Proficient with policy quoting, billing inquiries and rate reviews. Gathered and verified information for policy renewals and reconsiderations. June 1988 - December 1998 Structural Iron Workers Union Local #1 Welfare Fund Insurance Clerk Initiated file creation for all incoming insurance claims. Completed correspondence and telephone interviews to process and resolve claims. I processed all health and retirement benefits. Maintained and processed COBRA. I verified insurance coverage, deductibles and co-pays for doctors and hospitals. Audited all claim documentation for authenticity. Liaison between policy holders, insurance companies, hospitals and physicians for payment resolution. Handled all work condition and documentation of claim files to ensure all legal requirements were maintained.