Customer Service Representative
Resume:
Shelly
R, Ordonez
************.*@*****.***
CUSTOMER SERVICE
PROFESSIONAL
Profile ● More than 35 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
● Possess solid computer skills.
● Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
● Ability to train, motivate, and supervise customer service employees.
● A team player, acknowledged as “Total Quality Customer Service Professional.”
● Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements ● Increased customer retention by 19%, from 72% to 91%.
● Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
● Proactive planning led to notable increase in morale in all departments.
● Created customer satisfaction survey, drastically reducing potential problems.
Employment Deli Factory, Farmington N.M. 1
9
9
5
-
P
re
se
n
t
Customer Service Representative
● Support sales reps in opening new accounts and upgrading existing service.
● Quickly and effectively solve customer challenges.
● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Apria Health Care, Farmington N.M.
1985 - 1995
Client Support
Worked with Medicare and Medicaid patients
● Highest revenue in accounts
● Knowledge of Insurance contracts .
Education Farmington High School
1985
Associate of Arts: Communications & Public Relations References Furnished Upon
Request
.
Contact this candidate