Sales Customer Service

Shawn T. Spainhour Holladay, UT ***** 385-***-**** *****.*********@*******.***

Senior Regional Manager

District Director Sales Manager Customer Service Operations Technologically Savvy Human Resources Education Public Relations An accomplished and proven manager with 12+ years of successful experience in sales, operations, product delivery, and territory management. A native of California and raised in New England, I leverage my operations, technology, and international business background to provide a unique holistic approach to sales and management. Instead of waiting to adapt, seeks innovative solutions. Outstanding capability to learn new responsibilities quickly, as well as demonstrated effectiveness in a fast- paced environment. Entrepreneurial leadership style with highly effective planning, organization, and communication skills as well as a solutions approach to problem-solving. Lastly, always find a way to incorporate my admiration and appreciation to technology to any and all of our needs. Available for travel. KEY SK I LL S

v Profit & Loss Management

v High Level of Autonomy

v Team Building & Leadership

v Regulatory Compliance

v Effective Communicator

v Quality Assurance Control

v C-Level Presentations

v Training & Development

v Strategic Planning & Vision

v Project Planning & Timelines

v Relationship Management

v Sales & Marketing

PROFE S S IONAL H I STORY

04. 2016 – PRESENT THE IRON YARD – SALT LAKE CITY, UT Regional Director of Operations

§ Responsible to lead day to day operations of all sites, of a tech start-up providing software training, onboarding business solutions, ventures, accelerators, and a coding bootcamp focusing on FEE and BEE: HTML, CSS, JS, Java, Python, Data Science .Net, RoR, iOS, and UI/UX in the Western Region

§ Manage and lead cost functional teams – sales, instruction, operations, business development, project management, product, logistics, financial, real estate, facility, client management, and HR and marketing

§ Acting as a business analyst between directors and development teams, seeking new opportunities, and partnerships, and successfully growing new clients, consisting of enterprise, fortunate 500, area startups, technical talent placement firms, active Venture Capitalist, Angel Investors, and government agencies

§ As technical project manager, overseeing multiple projects, personalities, developers, ops and technologies across all phases of deployments; looking to technology and systems as the first-time option

§ Streamlined operations of $9M annual budget, achieving a 20% reduction in controllable expenses

§ Implemented and executed new processes, policies and procedures to enhance enrollment, sales, client experience, and placement rate; developed lead generation and contact strategy to improve growth

§ Managed marketing expansion in four states, capturing 24% of business from competitors while strengthening the brand, by establishing reliable and strong admission funnels through, CTA, media promotions, conferences, meetups, social media, Hackathons, digital advertising, and guerilla marketing 04. 2010 – 02. 2016 CHALLENGER SCHOOL – SANDY, UT

Region Director

§ Manage a $20M territory (UT, ID), responsible for the corporate administration, sales, daily operations, recruitment, product development, government licensing and regulations, marketing, customer service, and leading a region consisting of 7 campuses, 6 headmasters, 7 program directors, 4 managers in training, 420 teachers, 30 interns, 3,000+ students, and $6 million in annual region generated revenue

§ Enlisted to revitalize a region following high employee turnover, poor showing on annual customer loyalty surveys, poor region reenrollment figures, and falling national student test scores

§ Generated a 9.2% increase in district revenue representing best performance to-date within region, by controlling waste, sales targeting, proper budgeting, profit optimization, and product development

§ Created and led a new training program for all region employees to increase product knowledge, customer experience, and collectively focus all personnel on academic year objectives and goals

§ Enhanced competitive positioning by analyzing and targeting growing markets, and redefining the region’s pricing, wages, benefits, marketing strategies (e.g., social media, advertising, client retention) CHALLENGER SCHOOL – SANDY, UT

Headmaster

§ Principle of the largest private school in the state of Utah consisting of 2 directors and 70 employees, responsible for the operations, sales, enrollment, licensing, facilities, and product delivery

§ Distinguished performance by growing and sustaining consecutive years of enrollment increases, resulting in the most profitable campus with the largest sales and enrollment growth in the company

§ Structured field sales implementation of new customer relationship management (CRM) systems, optimal program offerings, pricing, and ages, resulting in the largest growth in campus annual revenue

§ Acting as the campus admission director, I supervised and led all inquiries, tours, client retention, payments, and student assessments, resulting in the highest closure rate in the company

§ Spearheaded initiatives, built relationships, and teacher coaching that led to recognition as an excelled education organization, resulting in winning the 2014 & 2015 Utah Valley Best Private Education 06.2006 – 06.2010 UNITED STATES ARMY – IRAQ, GERMANY, ITALY, BULGARIA Executive Company Officer, Infantry Platoon Leader, & Public Relations Officer n Developed the physical fitness, health and safety, moral, discipline, accountability, planning, collective training and operation readiness of 42 soldiers and $22M of tactical equipment and resources n Supervised the maintenance, security, and operation of a 4.4 square kilometer compound with a 60- person coalition forces consisting of Iraqi National Security, American Soldiers, and foreign civilian aid workers with a $625,000 operational budget; operating independently at a remote location in Iraq n Coordinated and led in humanitarian projects, consisting of providing food, medical needs, and aid to refugees, and leading in the construction of schools, clinics, and local business through micro-grants n Liaison to local and national media organization, creating opportunities to capture and promote the Army’s mission, providing media training for senior leaders, and responding to public queries n During the period known as the “surge”, led all military units in Iraq with the most awarded contracts, accumulating $50M Brigade funds, leading to the fastest developmental rate in Baghdad 08.2002 – 06.2006 CARRIER DOME – SYRACUSE, NY

Store Manager

n Oversaw sales, operations and customer service of several locations, consisting of $3.1M in retail, concessions, and catering revenue, supporting small venues of 30 patrons to large-scale venues of 30,000 n Analyzed reports detailing service metrics and redesigned practices to eliminate service concerns and develop strategies for increasing customer loyalty through surveys, sales events, and social media n Reduced labor costs by 20% in 8 months by restructuring schedules, training employees on multi-tasking, and encouraging supervisors to take ownership of their department, budget, merchandize, and teams EDUCAT ION

SYRACUSE UNIVERSITY – SYRACUSE, NY

BA Dual: International Business & Political Science, 2005

§ York County Technical College; Computer Science, Transfer 2002

§ Syracuse University Cross Country / Track and Field

§ National Security Studies Institute Internship

AMERICAN UNIVERSITY – CAIRO, EGYPT

International Relations: Middle Eastern Studies & Emerging Markets, 2006 WESTERN GOVERNORS UNIVERSITY – SALT LAKE CITY, UT

Candidate for Masters of Business Administration (M.B.A.); Information Technology Management HONORS, TRA I N I NG & CERT I F I CAT IONS

Habitat for Humanity AmeriCorps Wounded Warriors Top Secret/SCI Languages: Basic Spanish, Basic German, Proficient Arabic Military Honors: Army Achievement Medal, Army Commendation Medal, Combat Infantry Badge Air Borne Office Candidate School CPR & First Aid Certified EMT Certified Platforms: Advanced Excel (Pivot Tables), PowerPoint, SQL, Adobe, Microsoft, WordPress, Salesforce, SalesLoft, HRMS, HTML, CSS, JavaScript Interests: Running, Hiking, Music, Mountain Biking

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