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Manager Customer Service

Location:
TN, India
Salary:
2500 to 3500$
Posted:
September 27, 2016

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Resume:

CURRICULUM VITAE

S. BOOMINATHAN

Mobile: 055-*******

Email: acwsvz@r.postjobfree.com

OBJECTIVE:

To make optimum utilization of my skills and knowledge in the field of Food and Beverage Management and to contribute to the growth and become an asset to the organization. If I am given a chance to serve in your esteemed Organization, I will be sincere and loyal towards my duty.

TECHNICAL QUALIFICATION:

Diploma Hotel Management in Food and Beverage Service, State Institute of Hotel Management & Catering Technology, Tamil Nadu, India.

SUMMARY OF SKILLS AND ABILITIES:

Food Cost Report, P&L Report

Marketing, Waste Management

Staff Training, Staff Hiring and Firing

Purchasing Management

Micros (Menu program,) MS Word, Excel.

Strong oral and written communication skills, Fast learner & quick adaptability

Honest, sincere and hard working, Team player, disciplined, social and highly motivated

Multi-tasking ability with minimal supervision

PRESENT WORK EXPERIENCE:

15 Years Experience in the Hospitality Industry with 9 Years in UAE ‘’Dome International Coffee Shop & Zest Healthy Food Bar, Zaika Grill Restaurant & Ala Cart Catering.

Presently working as Restaurant Manager from January – 2015 yo till the date in Canadian Franchise Healthy Café in Alain – U.A.E.

Worked as Restaurant Operation Manager. From December - 2012 to till July -2014. in Italian Franchise Café and Restaurant, Khartoum - Sudan.

DUTIES AND RESPONSIBLITIES:

Responsible for staff training, firing and hiring.

Monitoring the quality of the product and standard of the franchises, delivering best customer service in the hospitality industry.

P&L report, Cost control report, Menu Planning.

Marketing, Events planning, Sales Promotions.

Dealing with supplier’s for purchasing and to avail the quality product at all the times

Worked as a “Restaurant Manager in Zest Healthy Food Bar “Dubai, U.A.E. From October 2010 to till earlier in an October-2012.

DUTIES AND RESPONSIBLITIES:

Responsible in Delivering excellent customer service in a professional polite and clear manner

Working in a team as a professional in effective and prompt handling of customer inquiries.

Responsible for effectively prioritizing the scheduling of jobs and reschedule as necessary

Maintaining the good looking standard of the selling area as well as the stockroom by arrangement of the product by each category.

Receive and assist the supplier and overseeing the current stock and be sure to return the expiry and damage products.

Able to undertake the shift / month and inventory

Merchandising the product according to company retail Plano gram, by checking the expiry date and the arrangement and good quality of the product.

Worked as a Restaurant Manager in Zaika Grill Restaurant & A La Kart’ Catering, Dubai, U.A.E. From Feb 2010 to till September 2010.

.

Worked as a Restaurant Manager in “Saral Resorts” Ltd, Tamil Nadu, India.

From Aug’ 2008 to Till Sept 2009.

Dome Café – Dubai, UAE “Australian Franchise Café”

Assistant Supervisor from May 2002 to till May 2008.

WORK EXPERIENCE:

1 year 9 months worked in “Royal Southern Hotel, Tamil Nadu in India as a Senior Steward. From Oct’1995 to July’1997.

6 months worked in “Hotel Fition” Mumbai, India as a Trainee Captain from Aug’1997 to Jan’1998.

3 years 10 months worked in “Jenny’s Residency” Tamil Nadu, India as a Senior Steward. From Jan’1998 to Nov’ 2001.

6 months worked in “Quality Inn MGM Beach Resorts” in Chennai, India as a Trainee Captain. From Nov’2001 to May’ 2002.

PERSONAL DETAILS:

Name : Boominathan

Date of Birth : 10-05-1975

Nationality : Indian

Sex & Marital Status : Male & Married

Languages Known : English, Arabic, Hindi, Tamil and Malayalam.

Passport No : M 3556015, Issue: 11/11/2014 Expiry: 10/11/2024

Declaration:

I am hereby declare that all the above particulars given by me is true and correct to the best of my knowledge.

(S. BOOMINATHAN)



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