Customer Service Manager

Kanwalpreet Singh

** ***** ******

Hicksville NY 11801

PH: 516-***-****

Cell: 516-***-****

Email: *****************@*****.***

Position Desired: Property Manager/Office Assistant

**/****- Present A1 Realty Management :

Position: Property Manager

Responsibilities---Working in Yardi Database Program for Section 8 Housing Managing about 83 units of Low Income Housing Project HUD based Section 8 and Tax Credit Program. Performing both Section-8 and Tax Credit Recertifications for Low Income tenants. Basic HUD knowledge of Low Income Rules and Regulations –Doing periodic Inspections –Inputting and closing of the Work Orders –Dealing closely with maintenance issue –Problem solving of tenant complaints. Rent Collection –Interviewing New Applicants for Eligibility of Housing according to HUD Income Guidelines. Performing New Move-ins/Move-outs and Transfers for In-house tenants and Outside Waiting List.

07/02- 06/2014 New York City Housing Authority

Position: Housing Assistant

Responsibilities: Inputting Housing Data in AS 400 system for Rent Collection, Annual reviews, Renting Housing Apartments to low income and homeless people; Checking for the Eligibility for Apartment according to Income Status; Performing Annual Income Reviews for Continued occupancy; Take legal action and prepare warrants for unpaid monies; Prepare monthly reports and status of legal actions; Periodically resolving housing court cases in Housing court; Perform daily field inspections for maintenance problems in apartments. Putting in work tickets and working closely with maintenance resolutions for the work to be completed in timely manner Attending Evictions for unpaid rent with City Marshall.

04/00-04/02 Deutsche Bank –NY

Position: Help desk Analyst –Level 1 Support IT call Center

Responsibilities: Under Minimal supervision, with an ACD system, tracked and routed end-user call on the Remedy System-7 min time limit, Handled problem recognition, researched, isolated resolved and followed up for routine user problems, referred more complex problems to supervisor or technical staff. Interpreted, evaluated and resolved if possible, inquiries pertaining to the functional operation of all installed application hardware and software products supported by customer service. Consulted with second level to explain software errors or to recommend changes to Lotus notes-installed Ids on workstations, configured and troubleshooter; Assisted with rollouts of new soft wares, Server changes/problems and helped correcting associated peripherals; Migrated DB clients to the new user domain.

Education: Bachelors of Arts-History and Anthropology

Queens College of City University, Flushing NY.

A+ Microsoft Certified Professional

Certificated of MS office 97 Career Vision-NYC Broadway NY.

Low Income Housing--Tax Credit Program Certification

References: Available upon request.

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