Customer Service Manager
Resume:
Cindy Paton
Shreveport, Louisiana 71129 United States
***********@*****.***
PROFESSIONAL EXPERIENCE
ADESA INCORPORATED, Shreveport, Louisiana United States
Adesa Shreveport Auto Auction-GM Outside Specialist, February 2012 to Present
Adesa Shreveport Auto Auction-P/T Auction Block Clerk, August 2007 to August 2009
AutoVin/Adesa Inc., Roswell Georgia-Field Manager, May 2006 to May 2007
Ark-La-Tex Auto Auction- Chrysler Vehicle Enhancement Coordinator, January 2001 – March 2005
Intermodal Transportation Services at Ark-La-Tex Auto Auction, January 1994 to January 2000
Various positions held within the company which included:
Registration
Office manager
Vehicle inspector
Check-in supervisor
Administrator
Off Lease Inspector
Transportation Lot Manager for 25 to 30 employees
General Motors and Chrysler Vehicle Enhancement Coordinator
Commercial Account VEC
DOLLAR GENERAL, Blanchard, Louisiana United States
Lead Sales Associate – Part Time, March 16, 2016 to Present
Unload trucks according to the prescribed process for the store.
Follow company work processes to receive, open and unpack cartons and totes.
Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
Restock returned and recovered merchandise.
Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
Assist in plan-o-gram implementation and maintenance.
Assist customers by locating merchandise.
Bail cardboard, take out trash; dust & mop store floors; clean restroom and stockroom.
Greet customers as they enter the store.
Maintain register countertops & bags; implement register countertop plan-o-grams.
Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
Collect payment from customer & make change, handle deposits and petty cash.
Clean front end of store and help set up sidewalk displays.
Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
Provide superior customer service leadership.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
Open and/or close the store under specific direction of the Area Manager.
In the Absence of the Store Manager or Assistant Store Manager:
Authorize and sign for refunds and overrides; count register; make bank deposits.
Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
Monitor cameras for unusual activities (customers and employees), if applicable.
Supply cashiers with change when needed.
Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
LOWE’S, Shreveport, Louisiana United States
Cabinet Specialist/Sales, Shreveport, July 2010 to February 2012
Cabinet Specialist/Sales, Bossier City, March 2005 to May 2006
Responsible for the overall sales and merchandise maintenance of the assigned department.
Maintains the department according to company merchandising standards and store operations policies.
Maximizes sales of department merchandise and related products.
Ensures that all merchandising and operational activities take place on a consistent basis.
Provides and ensures quick, responsive, friendly customer service.
Interior Design for Kitchen, bathroom, countertops, backsplashes, flooring, appliances
Project Management for each sale and consultant to customers
Proficient on 20/20 Design Program
Received Customer Satisfaction Award
ORTHOPEDIC SPECIALIST, Shreveport, Louisiana United States
Medical Office/Clerical, August 2009 to July 2010
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Complete insurance or other claim forms.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, e-mail, or fax.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
SUN FURNITURE, Shreveport, Louisiana United States
Customer Service/Credit and Collections/Sales, December 1991 to September 1994
HOLIDAY INN DOWNTOWN, Shreveport, Louisiana United States
Front Desk Clerk / Customer Service / Heavy Phones, September 1989 to December 1991
TIME WARNER CABLE, Houston, Texas, United States
Customer Service/Accounts Receivable/Data Entry/Sales, May 1987 to September 1989
EDUCATION
American Commercial College, Shreveport, Louisiana United States
October 2007 through 2008
Medical Office Specialist, Graduated with a 3.6 GPA
Adesa University Cyber Training Certifications
January 2003 through March 2006
Effective Communications
10 skills for Better Telephone Communication Customer Service
Effective Hiring & Terminating
Estimating Repair Cost Vehicle Inspections Level 1 & 2
Drive Safety 101
Centenary College, Shreveport, Louisiana United States
September 1992 through 1993, General Studies
ADDITIONAL SKILLS
Powerful communication skills
Computer literate, Windows 98, XP, Office and Vista
Quality & Inventory Control
12 Line switchboard
Heavy filing
Typing 65 WPM
10-key by touch
Microsoft Excel, Word, Power-point, Works
20/20 Computerized Kitchen Design Program
I am a self-motivated highly organized individual who believes in working hard and having fun.
References available upon request.
Contact this candidate