Management Analyst

*****************@*****.*** 720-***-**** WWW.LINKEDIN.COM/IN/VE-CRUTCHFIELD-726B56B8

Ve L. Crutchfield

**** * ******** ** ******, co 80237

Professional Work Experience

Businessolver (August 2015-July 2016)

Business Analyst: IT Engineering & Development DTC, CO

Agile Business Analyst on a Software SaaS Benefits Platform Cross Functional Team responsible for requirements gathering, Jira Story Creation, Sprint Planning, Grooming and Retro meetings. In charge of identifying and documenting business processes and areas within the system for Process Improvement. Designed Wireframes for Developers to use as a prototype while working in conjunction with UI/UX designers to ensure minimal negative impact to clients. Communicated with stakeholders throughout the SDLC ensuring they stayed engaged in the project and abreast of any changes.

Agile BA Highlights:

Responsible for creating, wire-framing and designing process improvement features to the Benfitsolver application platform.

Designed a one-click termination process, eliminating the need to manually cancel a member from each subgroup thereby truncating the termination process.

Created a “Pizza Tracker” in the system for participant services, giving the member a visual clue to the status of their claim without calling into the company; cutting down call times by a third during Open Enrollment.

Kaiser Permanente (July 2012-June 2015)

Business Analyst: Membership System Support Denver, CO

Waterfall Business Analyst responsible for identifying and documenting business processes through data mining, reviewing and analyzing existing systems and processes. Conducted gap and root cause analysis in order to document discrepancies between business requirements and system capabilities. Participated and led project management processes in order to assist and manage risk to minimize line of business impact. Served as a conduit between line of business, production support and IT.

BA Highlights:

Responsible for the day to day maintenance of the membership system, ensuring optimal availability during office hours.

Created a ticketing application in SharePoint enabling associates within the company to easily request system support by providing pertinent details needed to initiate a system claim.

Charged with root cause analysis for system abends as well as follow up and escalation if required to offshore development.

Kaiser Permanente February 2010 – July 2012

Quality Assurance Analyst: ROC Regions Denver, CO

Functional Quality Analyst who used specified analytical methods & tools to access data to provide reportable information from the Membership System. Implemented QA procedures to ensure accuracy of data, results, written reports and presentation materials. Developed solutions to routine problems, following established rules and regulations. Identified opportunities for business or process improvement; making associated recommendations and implemented as appropriate.

QA Highlights:

Tasked with knowing the membership application inside and out in order to review work performed by associates within the regions under my assignment.

Designed departmental statistical and metrics reports for upper management to review for training and coaching opportunities.

Established a one on one coaching program for new hires cutting down on the turnover rate by providing additional support for new trainees

Kaiser Permanente February 2010 – July 2012

Claims Analyst: Cost Containment Denver, CO

Conducted QA auditing and reviewed activities that proactively monitored the quality, accuracy and timeliness of claims. Consulted with management and departmental subject matter experts to ensure payment accuracy, as well as identify opportunities for process improvement, cost savings and potential recoveries through focused audits.

CA Highlights:

Reviewed QCARE system to ensure outgoing claims were paid accurately under usual and customary charges and global rates.

Ensured provider claim compliance by evaluating non-compliant activities through analysis, trends and patterns to identify root cause for over/under payments and sought ways to proactively resolve.

Retained 7.4 million dollars in 2010, surpassing management’s goal of 5.2 million.

Education

Clark Atlanta University Political Science Atlanta, GA (99-01)

Scrum Master Accredited Certification Scrum Institute August 2016

Scrum Product Owner Accredited Certification Scrum Institute August 2016

Skill Highlights

SQL Big Query

Test cases

Agile business analysis

User regression testing

Technical document writing

SBAR/Dashboard Reporting

High level summary/ Memo of Understanding writing

Release Management

Conduct Release Readiness reviews

Atlassian Tools

Agile Methodology

Waterfall Methodology

IS and Software Proficiencies

TDD, BRD, Jira, Confluence, Root, Bamboo, Hipchat, GoTo, Scrum, Kanban, SDLC, McKesson, HBOC, HRIS, ERP, Star, Meditech, SSI, MS-DOS, AS400, Medifax, Macess, Quality Center, Power Point, Asana, Excel, Access, QCare, Outlook, Lotus Notes, Visio, Epic, Technical Documents, SQL error resolution, healthcare membership system, SharePoint, Toad, Remedy and Business Objects among others.

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