Benita D. Causey-Williams

*** ****** ******

New Orleans, LA 70114

504-***-****

acwsut@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

• Capable of managing multiple tasks in fast paced environment while paying close attention to detail.

• Strong analytical and problem solving skills with the ability to make quick, effective decisions.

• Strategic time-management skills supporting effective results in complex work environments.

• Possess strong project management skills -facilitation, presentation and interpersonal communication skills.

• Proficiency in utilizing HRIS technology for organizational goals and efficiency standards. System Software/Applications/Skills

MS Word, Power Point, Excel, Access, Outlook, QuickBooks EMPLOYMENT HISTORY

CUSTOMER CARE AGENT June 15-July 2016

ABF-Arkansas Best Freight, Fort Smith, AR

• Maintained and builds effective relationships with customers.

• Assisted internal customers with system challenges and external customer concerns

• Responsible for knowledge of customer and driver profiles, requirements, and parameters necessary for achievement of 100% customer satisfaction.

• Efficiently monitored/processed/responded to email, customer requests, driver inquiries to ensure deliver of all Freight.

• Effectively served as liaison between ABF Freight terminals and customers contributing toward an increase in satisfaction rate by more thy 15%.

HUMAN RESOURCES REPRESENTATIVE Mar.11-June 2015

ABF-Arkansas Best Freight, Fort Smith, AR

• Maintained confidential information related to all employee HR data and benefit information.

• Prepared responses to unemployment personal claims

• Facilitated and provided support with new personnel projects (ie. Employment verification, new hire orientation)

• Accurately updated information to the HRIS portal.

• Maintained company organization charts and gathered data for employee/organizational programs for upper management use.

• Efficiently supported subsidiary HR Staff.

OPERATIONS MANAGER Sept. 06-Oct. 2010

Rapid Exams, Inc., Van Buren, AR

• Managed daily operations in a fast paced drug testing environment

• Directed and facilitated organizational planning initiatives to meet company goals and audit standards.

• Motivated, trained, and delegated instruction to associates and new vendor agreements.

• Accurately facilitated the HR and financial operations of the business. (I.e. hiring, training, payroll, auditing, bank reconciliation).

• Modeled the ability to coach staff (3) and initiate conflict management techniques in a fast paced environment where multiple physical and mental demands compete on a regular basis.

• Facilitated and evaluated workplace policies, contracts, and agreements while continuously seeking process improvements for efficiency.

Education

University of Arkansas -Fort Smith, Fort Smith, AR May 2015; B.S. Organizational Leadership/ Human Resource Management

May 2013; A.A.S. Administrative Professional and Office Technology Concentration: Human Resource Management, Employment Law, Accounting/ Bookkeeping; Project Mgmt.

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