Customer Service Manager
Resume:
WILLIAM GRESHAM O’MALLEY
Villanova, Pennsylvania 19085
Cell: 267-***-****
Phone: 610-***-****
Email: ******@*****.***
PROFESSIONAL SUMMARY
Skilled and organized professional with experience in various aspects of Civil Case Management and Administration, including maintaining accurate records and reports, and cooperating with and assisting case managers, attorneys, court staff, and judges in the courtroom. Experience as a Legal Assistant and Civil Case Management team member combined with extensive background as a Computer Hardware/Software Installation Specialist create a unique combination of technical expertise, legal experience, and customer service skills. Detail-oriented, accurate, and timely in completing tasks and projects. Motivated and driven with a strong work ethic, proven skill sets, leadership qualities, and excellent oral and written communication skills.
PROFESSIONAL EXPERIENCE
Robert Half
William Lea - Blank Rome - Resource Associates - File Clerk January 2016 - Present x Prepare File Folders and Inserts for New/Ongoing clients and matters x Assist Blank Rome employees locate needed files and folders x Put files and folders back into proper storage area after files are no longer needed by Blank Rome Associates Randstad Staffing
The Vanguard Group
RPS1 July 2015-September 2015
x Assisting participants in 401K plans
x Filling out needed documents for customers
x Guiding consumers through online processes
x Assisting customers making sure that they sent in all needed paperwork Mail Room Associate
x Inspecting incoming mail
x Properly cataloguing return mail
x Preparing mailers to be delivered to clients
x Document work day production
x Assist other employees as needed
Consumer Service Representative
Project ACA November 2014 – March 2015
x Completing New Applications for New Consumers trying to get Medical Benefits x Verifying Information on Renewals for Consumers who already receive Medicaid as well as other Benefits x Filling in Health Screening to ensure that Consumers receive the best healthcare benefit package that they can receive under Medicaid Reformation
City of Philadelphia, Philadelphia, PA
Legal Assistant for Case Management November 2013 – Present x Enhance Case Manager’s effectiveness by assisting with the management of case information and evidence x Support case preparation by preparing case summaries and materials for conferences x Track cases and support attorney's trial proceedings x Maintain organization within department by creating and grouping files; monitoring calendars; meeting deadlines x Document actions; input case information into file database and case management software; confirm case status with attorneys
x Keep clients informed by maintaining contact and communicating case progress WILLIAM GRESHAM O’MALLEY
573 Darby Paoli Road
Villanova, Pennsylvania 19085
Cell: 267-***-****
Phone: 610-***-****
Email: ******@*****.***
x Cooperate with the Pennsylvania State Correctional Facility to set up telephone conferences with prisoners and their attorneys and case managers
x Accomplish goals by managing multiple tasks simultaneously Robert Half International
FMC Technologies - Legal Department November 2013 – December 2013 x Acted as the first point of contact for all incoming telephone calls as well as office visitors x Assisted senior legal staff with document preparation and mail distribution x Collaborated with co-workers to accomplish tasks and complete projects City of Philadelphia, Philadelphia, PA
Intern, Civil Case Management October 2012 – November 2013 x Reviewed Case Management Conference memoranda, related submissions, and Case Manager’s notes x Prepared case memos for judges on civil cases
x Arranged dockets for next day’s agenda; prepared inventory x Checked in attorneys for case at court; obtained data packets and trial information for case managers x Created case folders for administrative officers of court rooms x Ensured court orders were mailed to parties and witnesses in cases x Confirmed that court orders were delivered for scanning Allied Barton Security Services, Exton, PA
Security Officer September 2008 to March 2012
x Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
x Completed reports by recording observations, information, occurrences, and surveillance activities; ensured customer safety
x Acted as a liaison to Pennsylvania Police Department I-Lead (Community Based Non-Profit School) Reading, PA Internship - Chester Education Project August 2006 to March 2008 x Collected local town and county budgets and charters; provided statistics, metrics, and comparative analysis; x Researched insurance costs and provided a comparative statistical analysis of how insurance costs effect profit compared to non-profit in Delaware County
Janney Montgomery Scott, LLC, Philadelphia, PA
Hardware/Software Installation Technician May 1997 to March 2004 x Assisted in the deployment of computers for financial consultants, support staff and operations personnel x Provided client ‘Help Desk’ service, IT trouble-shooting, (hardware, software, and networking) and supporting to other staff and employees
Dividend Clerk and Proxy Manager January 1995 to May 1997 x Managed payment reports
x Approved and reviewed dividend and proxy reports WILLIAM GRESHAM O’MALLEY
573 Darby Paoli Road
Villanova, Pennsylvania 19085
Cell: 267-***-****
Phone: 610-***-****
Email: ******@*****.***
EDUCATION
Delaware County Community College, PA 2007 - 2013
Paralegal Studies Certificate
Harcum College, PA 2005-2006
Associate of Science in Criminal Justice
Moravian College, PA 1989-1993
Bachelor of Arts in American History
CERTIFICATES AND OTHER COMPETENCIES
x Master Security Officer Level 5; CPR, 2011;First Aid, 2011; OC Training 2011; Handcuffing 2011; Notary Public, Commonwealth of PA ID 12072066 Expires 10/11/2016 x Related Course Work: Intro to Paralegalism, Legal Research and Writing I, Legal Research and Writing II, Contract Law, Family Law, Civil Litigation and Tort Principles, Civil Litigation and Tort Applications, Estates, Trusts and Wills, and Technology in Law
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