JOHN FRANCIS CURRY

** ***** ***** **** **** 508-***-****

Medway, Massachusetts 02053 acwsuj@r.postjobfree.com

Overview

Senior leader with extensive experience in program management, product development, business and engineering operations, and customer service. Experienced in all facets of product development life cycle. Demonstrated ability in cross-functional management, resulting in revenue growth and customer satisfaction. Proven success in customer advocacy initiatives.

Skills and Accomplishments

Leadership – Experienced leading teams aligned to revenue growth, product development, and customer satisfaction at all levels of the enterprise. Led large scale engineering organizations responsible for defining and developing products from concept to release. Directed multiple go-to-market teams ensuring successful product launch and customer satisfaction. General Manager of $100M+ P&L organization, leading all business development and operational activities.

Program Management – Experienced leading cross-functional global and technical engineering program teams. Skilled in developing Program Management personnel to lead increasingly large and complex programs. Skillfully applied program management disciplines to product development, market introduction, and customer escalation work flows. Successfully integrated Scaled Agile Framework development process into enterprise wide waterfall product delivery process.

Product Development – Experienced in roadmap planning, team development, program management, customer service, and field support. Managed multi-million dollar hardware and software development projects in the Storage Array and Automatic Test Equipment (ATE) industries. Winner of EMC President’s Award, EMC’s highest honor for innovation leading to global business growth.

Customer Advocacy – Demonstrated success in proactive and passionate customer support and advocacy. Highly skilled leading customer escalations while serving the needs of all constituents including the end customer, channel partner, internal development, sales, and executive management teams. Successfully established Critical Case Management procedures. EMC Total Customer Experience Award individual finalist for leading the VNXe Quality and Customer Advocacy Programs. Awarded SevOne’s 2015 Sales MVP as most influential leader of customer advocacy.

Process and Quality Improvement – Demonstrated history of leading process improvement initiatives including business process definition, deployment of product life cycle process, establishment of Critical Account Escalation procedures, and ISO 9001 certification, Led cross-functional team to drive the VNXe Storage Arrays to achieve ‘5-9s’ availability faster than any prior EMC storage products.

Professional Experience

SevOne, Boston, Massachusetts

Director, Customer Escalations, June 2015 - Present

Responsible for resolution of all customer escalations for 600 employee late stage start-up in the IT infrastructure performance monitoring industry. Established as the single point of integration between development, support, and services teams. Prioritize all customer initiated events into development organization and manage the execution software releases and ‘hot fix’ bundles.

Implemented corporate customer support escalation program providing framework for account escalation, problem resolution oversight, internal and external communications, and continuous improvement efforts.

Achieved 57% reduction in customer escalations within six months of joining company.

Recipient of SevOne 2015 Sales MVP award as the most influential leader of customer advocacy and support initiatives.

EMC Corporation, Hopkinton, Massachusetts

Director, Global Program Management, VNX Business Unit, May 2013 – May 2015

Led team of senior program managers responsible for all new product introductions of EMC’s VNX and VNXe storage arrays. Responsible for 12 – 15 simultaneous programs spanning all VNX and VNXe platform introductions and software releases.

Successfully integrated Scaled Agile Framework development process incorporating work of 20+ scrum teams into enterprise wide waterfall product delivery process.

Mentored various Program Core Teams thru planning and execution of development programs ensuring accurate schedule and quality assessment and risk identification and mitigation to achieve committed program plans.

Established ‘Safe Launch’ process for market introduction of VNX2 Family and VNXe3200 Storage Arrays ensuring successful product launch by validating both customer use of product and all internal business procedures to manage product from cradle to grave.

Director, Product Management, VNX Business Unit, April 2012 – May 2013

Led team of senior product managers focused on OEM channel engagements for the VNX and VNXe product lines resulting in $150MM revenue in 2014.

Managed the successful launch of customized and localized version of the VNXe and low end VNX products for the largest PC manufacturer in China resulting in $50MM additional revenue.

Drove development of DC power options for array to support multiple telecom deployments.

Senior Manager, Software Engineering – Escalation Management, VNXe Business Unit, February 2010 – April 2012

Led cross-functional team to prepare all IT, service, support, and escalation functions for worldwide launch of new storage platforms. Principle agent for customer advocacy, escalation support, and continuous improvement during first year of product launch. Engineering lead for the NX3e prototype product in the European theater.

EMC President’s Award Winner. This award is EMC’s highest honor for innovation contributing to global business growth.

Drove improvement activities to achieve ‘5-9s’ availability faster than any prior product in EMC storage portfolio.

Managed numerous field escalations ensuring satisfaction of all constituents including customer, channel partner, and EMC development, sales, and executive management.

Consultant Engineering Program Manager, CLARiiON Division, June 2007 – February 2010

Lead Engineering Program Manager responsible for the introduction and ongoing development of the CLARiiON CX4 Family of Storage Arrays. Led the integration effort of 14 organizations comprised of hardware, firmware, and software development; design verification and quality assurance; interoperability and performance verification; and service and manufacturing test.

Led successful next generation product launch achieving schedule, functionality, cost, performance, and quality criteria.

Managed scope, planning, and execution of follow-on software releases to enhance product quality and functionality.

Directed continuous improvement activity focused on division wide resource allocation process to account for deployment of 700+ development personnel.

Teradyne Inc., North Reading, Massachusetts

Senior Manager, Systems Engineering, Assembly Test Division, January 2006 – February 2007

Engineering Manager in Military / Aero Business Unit responsible for development of ATE systems contributing $85 million in revenue during 2006. Projects included B1-B Lancer Bomber, C-17 Globemaster III Transport, and Boeing Commercial Aircraft.

Improved program planning accuracy and personnel accountability by implementing project execution methodologies including: requirements definition, work breakdown analysis, schedule tracking, and risk mitigation procedures.

Reduced product defect closure time by over 50% by implementing multiple engineering process improvements including code management in Microsoft Visual Source Safe and product defect tracking in Rational ClearQuest.

Implemented service product offering for strategic programs by establishing formal configuration management methodologies across cross-functional organization of engineering, operations, supply line management, and vendors.

Senior Manager, Design Engineering, Semiconductor Test Division, October 2001 – January 2006

Engineering Manager of $200M+ revenue Business Unit responsible for development of ATE instrumentation targeting consumer semiconductor markets. Led four development teams comprised and integrated direct and cross-functional personnel to execute projects sized at 30+ development personnel over a 24 month execution cycle. Responsible for a $10 million annual budget.

Defined roadmap for new product development of DC and power management ATE instrumentation aligned to market needs.

Improved Mean Time Between Failures of installed base of 600+ FLEX ATE systems by over 100% in less than nine months.

Reduced development delays by over 75% through deployment of phase/gate development process.

Business Unit General Manager, Industrial / Consumer Division, November 2000 – October 2001

General Manager of business unit contributing $105 million in revenue. Led team targeting the industrial, automotive, and telecom semiconductor markets. Managed teams comprised of 35 developers, applications engineers, and product managers.

Successfully penetrated major European automotive semiconductor manufacturer resulting in volume purchase agreement of 30+ ATE systems valued at $13.5 million.

Effectively deployed first unit of next generation FLEX semiconductor ATE platform into major domestic power management semiconductor manufacturer.

Recent Awards

SevOne 2015 Sales MVP.

EMC 2013 EMC Total Customer Experience Award Individual Finalist

EMC 2011 EMC Presidents Award

Education

MS in Computer Science, Northeastern University, College of Computer Science, Boston, Massachusetts

BS in Electrical Engineering, Worcester Polytechnic Institute, Worcester, Massachusetts

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