***, ****** *****, *** *****, THIRUMALA STREET, RAMAMURTHY NAGAR, BANGALORE-560016

Mob: +91-990**-*****, Email: acwsu1@r.postjobfree.com

Holding valid H1B Visa

Senior Project Manager with 18+ years of significant, progressive Onsite and Offshore experience in Information Technology managing high complex and large scale programs by performing management functions such as, planning, organizing, Leading, controlling, scheduling, managing products and stakeholders, tracking processes, risk and issues, ensuring the feasibility of each project with excellent analytical, problem solving and interpersonal skills. Possess industry expertise on Insurance, Oil and Gas, Banking, HRMS and Manufacturing domain

Have around 3.5 years of North America Onsite experience with Top Insurance leader Travelers and American multinational energy corporation Chevron

Experience in managing cross-functional projects of high complexity like Managed services product and application support program for Chevron, Reinsurance portfolio for Travelers, Application processing System for GE and Integrated Support Group for Citigroup.

Solid Management experience on delivery, portfolio, product, Infrastructure, scope, client, resource, risk, quality, budget monitoring, change, SLA Management and PMO

Managed various stakeholders related to business, governance, network, server, database, third party vendors.

Has hands-on experience in the complete execution of project plan, decision making, ensuring validation and execution of all essential project management processes, methodologies, procedures, functions, and results in the event of an emergency.

Managed vendor and product owner relationships including negotiating and controlling contracts, budgets, invoice, patches and enhancement.

Performed Key role in managing the ambiguity arising in the requirement of the project to ensure successful completion from requirement gathering through to implementation and production support.

Experience includes handling Maintenance, Production Support, Development, Migration, Reengineering and Legacy Modernization projects using waterfall and agile project management methodologies.

Extensively worked in IBM mainframe, Microsoft and Java Technologies

Experience in Proposal/SOW/Project plan creation, budget plan, Management governance reports, status report, incident management reports and change management reports preparation

Quality Initiatives: Incorporated Six Sigma methodologies for process improvement in various projects to ensure the continuous code and process optimization

Bachelor of Engineering, University of Madras, April 1996.

Post Graduate Diploma in Management (PGDIM), Operation Management, Indira Gandhi National Open University, April 2001.

Completed International Scrum Master Foundation exam

Six sigma Green Belt Certified

Internal Quality Auditor certified

Diploma in IBM Mainframe.

Undergone various In-House training related to Domain, Project Management, Quality, Process Improvements, Agile & Role based.

-Defect Prevention, Software Reviews & Testing, Change Management and Configuration Management.

-Six Sigma Green Belt, Quality Management System (QMS), CMMI Model Awareness.

-Project Management/Leadership Workshop, Metrics for Project Management, Team Building & Developing, Requirement Development & Management, Negotiation Skills, Function Point Estimation.

-Leadership development programs in L&T Infotech

-Scrum and Agile methodologies

Domain Training

-Insurance, Oil and Gas, Capital Market, Derivatives, Trade Life cycle and Risk Management

Skills Summary

Domain

Insurance, Banking, Oil and Gas, Capital, Retail, HRMS and Manufacturing

Project Management Tools

Microsoft Project Plan, Microsoft Visio, MS-Word, MS-Excel and MS Power Point

Programming Languages

COBOL, FORTRAN, PASCAL,JAVA 2.0 and Visual Basic 6.0

Operating System / ERP Version

MVS/ESA, OS390, 3278, Windows NT/ 98/2000

Tools / DB / Packages / Framework / ERP Components

Microsoft Visual Studio 2005/2008, Crystal Reports 10, SSRS, Microsoft SQL Server 2003/2008, Oracle 10, Forms 3.0, Dbase III Plus, PowerShell Script, TOAD, Web server & services, Sybase, BMC Remedy, J2EE, Java XML, Java Script, ProArc 6.3.0, Brava 7.2, Blazon 7.2, Skelta BPM.NET 2007, Abinitio ETL and Cognos

Mainframe Skills

COBOL, MVS, JCL, VSAM, CICS, DB2, File AID and Endevor

Products Managed

Coreworx, eBently, Zenator, ProCon and EPUB

1.Employer – Larsen & Toubro Infotech Limited Mar 06 – Till Date

Projects:

1. MCPIM managed services engagement

2. Zenator application support

3. Procon and FE Application support

4. MCP Information Risk Management Program

Role : Onsite Program Manager

Domain : Oil and Gas, Upstream

Environment : Microsoft, SQL Server, Crystal Report, SSRS, PowerShell Script

Project Description

Major Capitol Project Information Management (MCPIM) managed services is a program to provide end to end solution and support for various document management applications. The Chevron Information Managers, Document Controllers (DC), project end users, Server, Network and Database administrator are the key stakeholder to deal with them on a day to day basis. This program is to manage the Level 1/2/3 support, deploy new projects, build and configure new instances, deploy patches and new releases, change coordination, ITSM analytics reporting, Build & maintain in-house reports, Test changes and new deployments.

Current Responsibilities:

Developing project plans that identify key issues, approaches and performance metrics.

Managing vendor relationships including negotiating and controlling contracts

Managing Major Capital projects users, application vendor and support stakeholders

Monitoring and Implementation of application patches and change request

Controlling project variances through root cause analysis and correction

Developed and initiated internal processes to improve program delivery within specific timeframes.

Acting as a consultant to all other stakeholders and giving them guidance on key issues.

Frequent reporting to Chevron management

Maintaining accurate documentation for all program activities.

Tracking incident tickets, open action items and SLA

Maintain resource utilization and profitability

Providing senior managers timely updates on operational program issues.

Instilled credibility, established rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Prepared Scope of Work-SOW, communication plan, Quality plan, governance and weekly reports

Coordinating all the efforts associated with the program.

Formulated risk management plans

Creating suggestion, solutions and value-adds that help businesses optimize their operations.

Creating a positive and collaborative work environment for the team

Projects: 1. OAI-Sys-SQL Server 2012 Upgradation

2. Data Center - Short term St. Paul Equipment Remediation

3. IBM Supplier Management

Role : Project Controller/Manager

Domain : Insurance/Infrastructure Management

Environment : SQL Server 2012, MS MPP

Project Description :

1.This project is to plan and implement the upgrade of SQL Server 2012 with proper strategy and reference architecture, certifying and packaging SQL Server 2012 and testing/certifying the target platform. Build out of the environment and migration.

2.This project to remediate production disaster recovery shortfall by increasing hardware in St. Paul facility to match the production systems. Increase the capability to handle disaster recovery risks. Identify and purchase DR hardware for all production servers in the Hartford, Norcross, and St. Paul data centers and expanded disaster recovery footprint covering all production systems in Norcross.

3.Project that implements a process, tooling and team to govern IBM products and services. This entails management of the Enterprise License Agreement (ELA) which includes implementing tooling in the US and UK for tracking and reporting purposes. It will include the evaluation of asset consolidation in a centralized infrastructure. A process will be established for the onboarding of new IBM products.

Responsibilities:

Creation of project management documents like Project plan, communication plan and implementation plan

Coordination with DBA, LOB sponsor, Enterprise Architect and all PMs

Project planning, execution and monitoring

Frequent reporting to Travelers management

Coordination among Travelers managers and vendor managers

Handling risk, Scope, issue and change Management

Tracking the issues and open action items

Maintained the resource utilization and CBA

Project : CITI ISG Production support

Role : Offshore Project Manager

Domain : Banking and Financial Services

Environment : Mainframe, Java/J2EE, Microsoft, Oracle, PL/SQL, Sybase and Abinitio

Project Description :

CITI – Integrated Support Group-ISG project involves in providing 24X7 supports for 24 CITI capital market related applications. ISG applications deals with reference data and trade related information associated with front office, middle office and back office functions.

Middle office related ISG applications: Hamper, SMC, PMC, Secure, eSales and MORTPROD.

Responsibilities:

Offshore project management & Ensuring the on-time delivery

Coordination with Client, on-site and offshore team

Involved in proposal/SOW/project plan preparation, governance reports creation and Status & Incident management report preparation

Resource Management – On-boarding, off-boarding Transition and validation for new team members

Project Planning, Controlling, Executing & Monitoring.

Handling risk and change Management

Monitoring SLA and maintaining the SLA tracker

Tracking the issues and open action items

Technical & functional guidance to the team members.

Software Quality Assurance

Maintained the resource utilization, profitability and revenue tracker

Directed the team for process and system optimization

Projects: 1. MBL Service Center

2. G20 Application

3. Lexis Nexis production support

Role : Project Manager

Domain : Insurance

Environment : Mainframe, COBOL, Java, VB, VB, .Net and Oracle

Project Description :

The service to provide 24x5 support for the application MBL Service Center and G20 which cover the core internal insurance operation of MMC, USA.I have handled Lexis Nexis production support project to ramp up the resources and setting up the initial team for the transition to operations. We provided L1, L2and L3 support coverage.

Responsibilities:

Portfolio Management & Ensuring the delivery

Project Planning, Controlling, Executing & Monitoring.

Resource Management, Risk Management

SLA Management, service desk and incident management

Technical & Functional guidance to the team members.

Coordination with Client, on-site and offshore team.

Software Quality Assurance.

Projects: 1. Reinsurance Portfolio Management

2. Reinsurance PASD Support

3. MI Downstream Systems

4. Finance Reporting Date Warehousing

5. CS/HR Cognos Report Writer

6. PL-AD-EPUB Application support

7. PL-AD-EPUB Development

8. CL-EPUB Support

9. VB to .Net Conversion

Role : Offshore Project Manager

Domain : Insurance

Environment : COBOL, JCL, VSAM, CICS, DB2, File AID and Endevor, Java, VB.Net

Project Description :

Reinsurance portfolio deals with the reinsurance function of Traveler which provided insurance of the insurance companies. We provided 24x5 supports for Reinsurance Portfolio management, PASD, MI Downstream system PL-EPUB, CL Epublication applications. L1, L2 and L3 were provided to core business team.

Finance Reporting Data warehousing was a project to convert Reinsurance system from SQL to Oracle using ETL and Cognos tools. There were brand new 22 Cognos reports developed for the CS HR team of Travelers. As part of legacy modernization initiative of Travelers PL team converted the application from VB to .Net.

Responsibilities:

Portfolio Management & Ensuring the delivery

Project Planning, Controlling, Executing & Monitoring.

Resource Management, Risk Management

SLA Management, service desk and incident management

Technical & Functional guidance to the team members.

Coordination with Client, on-site and offshore team.

Software Quality Assurance.

Leading organization level Technical and quality initiatives

Proposal/SOW creation

2. Employer – PATNI Computer systems Limited, Chennai Jun 03 – Feb 06

Projects: 1. APPS-Application Procession System support

2. Customer Order Processing System –GE Parts

3. Supplier Net Phase 3

4. EPTP Digital Cookpit

Role : Project Leader

Domain : Retail

Environment : MF COBOL, JCL, UNIX, NT Server 4.0/95

Project Description :

APPS is an application processing system for GE Credit cards and which has high visibility system in GE Credit card unit. This project involve the major enhancement developed and implementation suing 40 member team and 10 member team provided 24X7 L1, L2 and L3 production supports for same applications

Supplier Net phase 3 and EPTP Digital cockpit project was a development project to develop application on Java to interact with the mainframe environment

Responsibilities:

Task allocation to module leaders.

Execution, Monitoring and controlling.

Team Building & Developing.

Technical & functional guidance to the team members.

Coordination with on-site team.

Supporting logistics database of the system

Delivery

Software Quality Assurance.

Status reporting to project/delivery manager.

3. Employer – Tulsi Info Solutions – Chennai Jul 00 – Dec 02

Projects: 1. Purchase Order processing system

2. Y2k Conversion project

Role : Developer

Domain : Retail

Environment : MF COBOL, JCL, UNIX, NT Server 4.0/95

Project Description :

The scope of the project to provide Y2K conversation solution for Purchase Order processing system of Godrej which involves manual conversation of two digit year field to 4 digits. This project involves detail analysis of year field, writing script to convert the year field and extensive testing of the converted code.

Responsibilities:

Software Configuration Management

Expansion of File Description and Working Storage copybooks, Manual Impacting of affected work products

Analysis and Repair of work products

Coding of programs for creating test data and the subsequent migration of data to suit the expanded year format

Maintenance of Quality in production, which encompasses adherence to the established procedures, documentation of tasks.

4. Employer – Dynamic Software Solutions– Chennai Jan 98 – Jun 00

Projects: 1. HRMS- Human Resource Management System

2. Integrated Business

Role : Developer

Domain : Retail

Environment : Visual Basic 6.0, ASP, MTS, COM, MS SQL Server and Crystal Report, HTML,COM, DCOM, NT Server 4.0/95

Project Description :

The product developed for to automate the HR function of Dubai based company Webmaster for internal operation. HRMS is a unique product to cover all HR functionality from recruitment to retirement which has various reporting facility for the users to utilize for management decision and monitoring of their employee.

Responsibilities:

Detailed analysis of the requirements

Coding, Creation of reports

Documentation

Unit Testing, QC Reviews

Integration Testing

Had won Annual Team Performance Award’ in 2014 for the project ‘Coreworx Support

Had won annual ‘Best Project Award’ in 2011 for the project CITI ISG RT View at L&T Infotech

Had won annual ‘Team Performance Award’ in 2007 for the project ‘Reinsurance PASD’ at L&T Infotech.

Had won annual ‘Team Performance Award’ in 2006 for the project ‘Reinsurance Portfolio Management’ at L& T Infotech

Had won ‘Best Team Award’ in 2005 for the project ‘APPS Build’ at Patni Computer Systems

Had won ‘DREAM TEAM AWARD’ in 2004 for the project ‘APPS build’ at Patni Computer Systems

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