Kristal Lee

*** ******** **

Stockbridge, GA ****1

acwsth@r.postjobfree.com

763-***-****

Objective: Medical field position where I can utilize my acquired medical and computer skills and display my expert customer service and problem solving skills.

Professional Skills:

* Customer Service

* Problem Solving

* Interpersonal Skills

* Learning and Implementing new information and skills.

* Microsoft and internet skills

Software Skills:

*Epic

*Mysis

*Tiger

*All Script

*Emdeon

Professional Experience:

Piedmont Internal Medicine

Front Office Assistant

Atlanta, GA 08/2015-10/2015

Check in patients by verifying and/or updating demographics.

Coordinates with back office staff to ensure timely and efficient flow of patients to providers.

Scheduling, canceling and rescheduling of patient appointments software used Epic and Emdeon.

Scheduling Manager - Institute for Low Back Care

Bloomington, MN 06/2013-03/2015

Scheduling patient appointments for lumbar thoracic and cervical pain.

Update and verify patient insurance information and demographic.

Working with Physicians to mange there schedule on daily basis software used Tiger and Allscript

Medical Office Associate- Lexington Medical Center West

Columbia SC 09/2011-06/2013

Check in verify patient identity confidently

Update insurance and demographic.

Obtain all necessary demographic and financial information.

Schedule appointments for approximately 350 patients daily on Mysis schedule system.

Pharmacy Technician- Fairview Medical Center

Minneapolis, MN 09/2009-9/2011

Assist Preparing and dispensing medications and supplies.

Handle cash register transactions and receive patient prescriptions

Unpack/ verify and help maintain the pharmacy in proper order software used Epic.

Communications Specialist - Fairview Medical Center

Minneapolis, MN 05/2007-09/2009

Accuracy in patient appointment scheduling with physicians.

Coordinate timing of patient needs and physician availability.

Oversee patient scheduling for optimal flow and use of physicians time software used Epic.

Customer Service Representative - Select Comfort

Plymouth, MN 03/2006-5/2007

Answered all incoming phone calls

Worked directly with customer to provide solutions to all requests.

Balanced a variety of tasks in a high volume call center

Lab Assistant - Hennepin County Medical Center

Minneapolis, MN 4/2006-11/2006

Produced necessary labels

Processed Pregnancy tests

Blood Cultures, finger sticks, and heel sticks

Withdrew blood for in/out patients and specimen processing.

Guest Service Representative - Grand Rios Hotel –

Brooklyn Park, MN 03/2005-04/2006

Answered calls at a multi-switchboard operating system.

Worked directly with customers for resolution of all concerns

Assisted guests at Water Park.

Guest Service Representative - Embassy Suites Hotel

Minneapolis, MN 03/2003-03/2005

Made worldwide guest reservations

Strong customer service skills

At your service agent - Marriott City Center Hotel

Minneapolis, MN 05/2001-03/2003

Checked guests in and out of the hotel

Answer phones in high volume call center for internal and external hotel guests.

Personal references: Phillipe Livingston – 612-***-**** / Twila Hopson-952-***-**** – Jim Northam – 651-***-****

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