Customer Service Representative
Resume:
Kristal Lee
Stockbridge, GA ****1
************@*****.***
Objective: Medical field position where I can utilize my acquired medical and computer skills and display my expert customer service and problem solving skills.
Professional Skills:
* Customer Service
* Problem Solving
* Interpersonal Skills
* Learning and Implementing new information and skills.
* Microsoft and internet skills
Software Skills:
*Epic
*Mysis
*Tiger
*All Script
*Emdeon
Professional Experience:
Piedmont Internal Medicine
Front Office Assistant
Atlanta, GA 08/2015-10/2015
Check in patients by verifying and/or updating demographics.
Coordinates with back office staff to ensure timely and efficient flow of patients to providers.
Scheduling, canceling and rescheduling of patient appointments software used Epic and Emdeon.
Scheduling Manager - Institute for Low Back Care
Bloomington, MN 06/2013-03/2015
Scheduling patient appointments for lumbar thoracic and cervical pain.
Update and verify patient insurance information and demographic.
Working with Physicians to mange there schedule on daily basis software used Tiger and Allscript
Medical Office Associate- Lexington Medical Center West
Columbia SC 09/2011-06/2013
Check in verify patient identity confidently
Update insurance and demographic.
Obtain all necessary demographic and financial information.
Schedule appointments for approximately 350 patients daily on Mysis schedule system.
Pharmacy Technician- Fairview Medical Center
Minneapolis, MN 09/2009-9/2011
Assist Preparing and dispensing medications and supplies.
Handle cash register transactions and receive patient prescriptions
Unpack/ verify and help maintain the pharmacy in proper order software used Epic.
Communications Specialist - Fairview Medical Center
Minneapolis, MN 05/2007-09/2009
Accuracy in patient appointment scheduling with physicians.
Coordinate timing of patient needs and physician availability.
Oversee patient scheduling for optimal flow and use of physicians time software used Epic.
Customer Service Representative - Select Comfort
Plymouth, MN 03/2006-5/2007
Answered all incoming phone calls
Worked directly with customer to provide solutions to all requests.
Balanced a variety of tasks in a high volume call center
Lab Assistant - Hennepin County Medical Center
Minneapolis, MN 4/2006-11/2006
Produced necessary labels
Processed Pregnancy tests
Blood Cultures, finger sticks, and heel sticks
Withdrew blood for in/out patients and specimen processing.
Guest Service Representative - Grand Rios Hotel –
Brooklyn Park, MN 03/2005-04/2006
Answered calls at a multi-switchboard operating system.
Worked directly with customers for resolution of all concerns
Assisted guests at Water Park.
Guest Service Representative - Embassy Suites Hotel
Minneapolis, MN 03/2003-03/2005
Made worldwide guest reservations
Strong customer service skills
At your service agent - Marriott City Center Hotel
Minneapolis, MN 05/2001-03/2003
Checked guests in and out of the hotel
Answer phones in high volume call center for internal and external hotel guests.
Personal references: Phillipe Livingston – 612-***-**** / Twila Hopson-952-***-**** – Jim Northam – 651-***-****
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