Customer Service Medical

Melodie Elizabeth Sanchez

*** ******** ****** • Pueblo, CO 81006 • United States

CELL PHONE 719-***-****

***************.**@*****.***

OBJECTIVE

Seeking a position utilizing my medical experience and extensive customer service background. EDUCATION

IntelliTec College Pueblo, CO August 2013-August 2015 Associate of Occupational Studies in Medical Assisting

• 3.5 GPA • QMAP Certified • CPR and AED Certified QUALIFICATIONS

• Blood Draws (butterflies,

vacutainers, syringes)

• Injections (intradermal,

intramuscular, sucbcutaneous,

z-track)

• Medical terminology

• Vital signs

• Urinalysis

• Throat cultures

• Hematocrits

• Pulse oximeter

• Electronic Medical Records

• EKG

• Blood glucose testing

• Medisoft

• Peak flow meter

• Nebulizers

• Customer service

WORK HISTORY

Care for the Family Pueblo, CO July 2015 to August 2015 Medical Assistant Extern

• Roomed patients, obtained vital signs and updated their chart in Practice Fusion software

• Operated multi-line phone system, scheduled appointments, called in prescriptions

• Administered injections, performed phlebotomy skills, snellen tests, rapid strept tests, pregnancy tests, and assisted with pap smears

• Interfaced with several laboratories by completing lab requisitions, viewing results in Care 360 software and Quest.com

• Obtained co-pay payments and printed super bills

• Cleaned and set up rooms for patients

Belmont Senior Care Pueblo, CO September 2012 - March 2013 Resident Care Manager 1

• Charted vital statistics, food and fluid intake, and output under nurse and doctors ' orders

• Transported non-ambulatory patients to different locations

• Assisted non-ambulatory residents in repositioning to prevent bed sores

• Performed personal care, laundry, cooking, and cleaning operations

• Administered medications as ordered by physicians and charted the time, location, and route given

• Answered telephone calls, responded to resident call lights as well as directed visitors to correct locations A T & T Pueblo, CO December 2009 - December 2010

Customer Service Representative

• Answered calls to provide services and equipment to customers; recommended services and equipment

• Executed daily operations including troubleshooting as well as billing issues

• Quoted rates and took orders for new and existing customers

• Explained usages, investigated, and corrected errors

• Accepted payments through credit card and checks over the phone

• Obtained credit checks through reporting agencies

Contact this candidate