Customer Service Accounts Receivable

Isaac Jones

***** ******** ****, *******, ** ****3 Cell: 856-***-****

Email: ***********@*****.***

Summary of Qualifications

Self-motivated and results oriented Business Owner and consultant who is committed to professionalism, highly organized and works under strict deadline schedules with attention to detail. Excellent written and verbal communication skills with the ability to communicate with a diverse number of people. Known and respected for having strong management principles, exemplary customer/client relation skills, and successful leadership qualities.

PROFESSIONAL EXPERIENCE

Owner/President – Ike’s Barber Shop I, Burlington NJ, 06/2001 – Present

Responsible for overall leadership growth and direction of Ike’s Barber shop I which includes budgeting, sales advertising and providing exceptional customer service.

Responsible for administering accounts receivable, account payable, employee payroll, as well as purchasing supplies and inventory.

Identifying system transfer issues such as duplicate receipts, missing invoices and inventory

Responsible for cash management, strategic planning and areas related to measuring shop performance.

Participate in community outreach programs to facilitate annual complimentary haircuts to young boys grades K-12 in Burlington County, NJ.

Frist point of contact for customers, responsible for achieving high levels of customer service and customer satisfaction.

Owner/President – Ike’s Barber Shop II, Palmyra, NJ 06/2009 – Present

Responsible for administering accounts receivable, accounts payable, employee payroll, as well as purchasing supplies and inventory.

Devised advertising and marketing strategies and formulated policies to ensure that the shops objectives were met and/or exceeded.

Incorporated business travel obligations for training and hair shows for existing staff at both Ike’s I & Ike’s II shops.

Managed work flow and schedule to ensure deadlines are met, priorities are recognized, and policies procedures/ are followed.

Provided annual financial reporting for New Jersey state inspection operations.

Responsible for training and managing all staff in order to maximize productivity.

Special Billing/ Payroll Specialist- Garlic Farms, Florence, New Jersey 06/2001–04/2002

Responsible for In-house client billing for temporary services

Processed an average of 500 special billing invoices a week; credit card billing and wire transfers

Processed bi-weekly transfer of payroll data to payroll vendor

Perform payroll audits; investigating wage/pay discrepancies, verifying client approvals, overtime, holiday and vacation pay, researched PPA (Prior Payment Adjustment) request impeding additional pay, advancements, payroll deduction or overpayments, etc.

Skilled with MS Office (Word, PowerPoint, Excel, and Outlook) QuickBooks, POS Systems

EDUCATION & CERTIFICATION

Education:

State License concentration

Amodei, Institute Barbering & Styling Philadelphia, PA

June 2001 - 2002

Certification

Microsoft Excel & Word

Houston Public Library, Houston, TX July 2016- Current

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