Technical Support Engineer

Kenneth L. St Denis

*** ******* *******, ********, **, 10913

845-***-**** ******@*****.***

Senior Technical Support Engineer

Key Areas of Expertise

Public Speaking

Network Engineer System Design Network design Computer & Software Troubleshooting Telephone support MS Windows systems administration Unix/Linux Novel Networks Administration

Project Management Team Leadership Customer Service

…PROJECT MANAGEMENT…

Software: Microsoft Certified Systems Engineer (MCSE) CompTia Network + Certified Novel Administrator Citrix Certified Dicom Certified Assorted Web languages …html,css,sqli,php, etc Certified in Clinical Networking, VMWARE

CoreCompetencies

Active Directory, Windows Server 2k3, 2k8, win 7,8,10, VMware, Dameware, Hyper-V Unix, Citrix, Novel, Dicom

HTML, CSS, PHP, SQL, Some JavaScript, MS Office, Adobe Creative, Audacity, SAP

Diaphramatic Speaking,Broadcast vocalizations, voice-overs stereo recording

C I V I C A F I L I A T I O N S

President Nyack Toastmasters

Employment

Siemens Medical Solutions Health Service Corporation 1999-2013

Senior Technical Support Engineer

Provided remote and onsite technical support and installations to a wide variety of radiation Oncology Therapy installations both in the U.S. and international support.

Installations have been centered around the verify and recording software networks.

Onsite upgrades, trouble shooting and installation of all relevant software, hardware and infrastructure.

Interface with sales and project management teams to facilitate new and upgrade sales.

Teleconference with customers and their reps to coordinate major upgrade projects that can span multiple facilities.

Phone support, dealing directly with the customer to resolve their various problems with their treatment software solutions. Frequently involving remote interfacing with their systems.

Team Leader during Company Wide effort to Deal with the perceived y2k threat… upgraded over 400 systems world wide

upgraded “ALL” of the siemens oncology systems in France in August/September 99,

Onsite installations include complete verify & record systems in many states as well as Costa Rica, Japan, France, Germany,& Canada

Fall of 99 installed a verify & record system at VA Boston…to interface with their Varian Clinac Linear Accelerator…

Subsequently have interfaced with Varian and Elekta Linear Accelerators as well hundreds of Siemens Linear Accelerators

Thru 2005, was considered the goto guy to get a Lantis (multi-access v&r system) installed…Installed as many as 50 systems nationwide

Employment

continued

Orange County Community College & Board of Co-Operative Educational Services 1997-1999

Instructor Computer Applications and fundamentals

Professional teaching and lesson planning.

Primarily adult & Remedial Educational Curriculum…

Taught classes in

ocomputer findamentals

oDesktop publishing

oAssorted office applications including ms excel,word.ms pub,powerpoint,Access

o Basic networking for the home & office

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