Human Resources Customer Service

DeBar Minor-Thomas

Newport News, VA 757-***-**** **********@*********.*** www.linkedin.com/in/debarminorthomas

Summary of Qualifications

Multifaceted leader and innovator with proven record of impacts spanning team leadership and coaching, operations and administration, budget management, and relationship development.

Human Resources

Training & Development

Management & Operations

Policies & Procedures

Talent Acquisition

Payroll & Scheduling

Daily Team Management

Team Coaching & Mentoring

Relationship Development

Customer Service

Professional Presentations

Budget Development

Procurement/Vendor Relations

Project Management

Business Analysis

Professional Experience

Owner Adaze Creations, Newport News, VA 1/2011 to Present

Launched and oversee small business, with key responsibility for professional networking, vendor relations, and customer service. Conduct professional presentations and career development training.

Manage and supervise a 5-member professional team, providing coaching, mentoring, and goal development, and career planning.

Escalations Manager, Customer Care Sprint, Hampton, VA 7/2015 to 4/2016

Managed customer concerns by delivering collaborative solutions, building professional report, and inspiring repeat customer loyalty.

Created, developed, and executed detailed plans to generate revenue of $50,000-plus.

National Retail Order Management Tyco Integrated Security, Indianapolis, IN 5/2003 to 6/2013

Directed relationship management, operational procedures, account creation, equipment allocation, and product delivery for project managers to support customer satisfaction and revenue generation.

Prioritized and managed daily activities of 15-member team to retrieve $3.2 million in Tyco security equipment.

Director Mystique Day Spa, Indianapolis, IN 4/2000 to 5/2003

Spearheaded overall operations, with key responsibility for team leadership, policies and procedures, accounts payable and receivable, budgeting, and scheduling, as well as planning and conducting meetings, trade shows, and networking events.

Hired, trained, supervised, and developed a 20-member professional team.

Education & Certificates

Business Administration & Human Resources Management Stratford University, Falls Church, VA currently completing coursework, with a projected 2017 graduation 4.0 GPA

Associate of Business Administration Marian University, Indianapolis, IN 2013 3.8 GPA Completed coursework in Human Resources Management, Employee Training and Development, Organizational Behavior, Accounting, Statistics, Marketing, Management, Business Law, Business Ethics, Policy and Strategy, Finance, Information Systems, Public Speaking, and Leadership

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