Bilingual Patient Liaison, Registrar, and Customer Service Specialist

Coordination of Benefits Insurance Verification Patient Advocate

Experienced, patient focused registrar with 21+ year career in medical field and key strengths in patient coordination, communication and referral coordinator.

CORE COMPETENCIES

Patient Calls and Scheduling

Patient Advocate and Services Coordination

Patient Registration

Pre-Authorization Requests

Verifying Eligibility and Benefits

Referral Coordinator with Medical Terminology

PROFESSIONAL EXPERIENCE

Mercy Hospital and Medical Center, Chicago, IL, 2011-2016

Front Desk / First point of contact for all patients

Efficiently gathered patient demographics, insurance eligibility, collect co-payments

Schedule and prioritized doctor appointments

Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals

Balance cash drawer at end of day

Enter referrals to proper specialists

Generate Physicians monthly revenue report

Schedule lunches for pharmaceutical representatives

Friend Family Health Center, Chicago, IL, 2009- 2011

Front Desk / First point of contact for all patients

Efficiently gathered patient demographics, insurance eligibility, collect co-payments

Schedule and prioritized doctor appointments

Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals

Balance cash drawer at end of day

Coordinated patient medical records

Mercy Hospital and Medical Center, Chicago, IL, 2000-2009

Front Desk / First point of contact for all patients

Efficiently gathered patient demographics, insurance eligibility, collect co-payments

Schedule and prioritized doctor appointments

Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals

Balance cash drawer at end of day

Coordinated patient medical records

EDUCATION

Thomas Kelly High School, GED 1982

SKILLS

Fluent in English and Spanish.

Proficient with Practice Complete, PHS, Star, Revenue, MSWord and Excel, MS Outlook

Anticipates and understands patient needs; manages and communicates with coworkers effectively.

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