Patient Registration
Resume:
Bilingual Patient Liaison, Registrar, and Customer Service Specialist
Coordination of Benefits Insurance Verification Patient Advocate
Experienced, patient focused registrar with 21+ year career in medical field and key strengths in patient coordination, communication and referral coordinator.
CORE COMPETENCIES
Patient Calls and Scheduling
Patient Advocate and Services Coordination
Patient Registration
Pre-Authorization Requests
Verifying Eligibility and Benefits
Referral Coordinator with Medical Terminology
PROFESSIONAL EXPERIENCE
Mercy Hospital and Medical Center, Chicago, IL, 2011-2016
Front Desk / First point of contact for all patients
Efficiently gathered patient demographics, insurance eligibility, collect co-payments
Schedule and prioritized doctor appointments
Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals
Balance cash drawer at end of day
Enter referrals to proper specialists
Generate Physicians monthly revenue report
Schedule lunches for pharmaceutical representatives
Friend Family Health Center, Chicago, IL, 2009- 2011
Front Desk / First point of contact for all patients
Efficiently gathered patient demographics, insurance eligibility, collect co-payments
Schedule and prioritized doctor appointments
Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals
Balance cash drawer at end of day
Coordinated patient medical records
Mercy Hospital and Medical Center, Chicago, IL, 2000-2009
Front Desk / First point of contact for all patients
Efficiently gathered patient demographics, insurance eligibility, collect co-payments
Schedule and prioritized doctor appointments
Direct all emails and calls to appropriate physician, medical assistants and/or to hospitals
Balance cash drawer at end of day
Coordinated patient medical records
EDUCATION
Thomas Kelly High School, GED 1982
SKILLS
Fluent in English and Spanish.
Proficient with Practice Complete, PHS, Star, Revenue, MSWord and Excel, MS Outlook
Anticipates and understands patient needs; manages and communicates with coworkers effectively.
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