Customer Service Sales
Resume:
JEFFERSON H.CASTELLANO
CONTACT NO. 091*-*******/092*-*******
E-mail Address: **************@*****.***
Skype ID: jhaycastellano
PERSONAL INFORMATION
Date of Birth March 2, 1982
Place of Birth Baguio City
Age 34
Civil Status Married
Nationality Filipino
Religion Roman Catholic
Height 5’9
Mother’s Name Mary H. Castellano
Father’s Name Joseph A. Castellano
SUMMARY OF QUALIFICATIONS
Graduate of Business Administration Major in Banking and Finance
Experience with customer service
Experience in working with different people with different kind of jobs
Worked in highly pressured environment in a shifting schedule, self - motivated with strong sense of urgency and enthusiasm in work.
Experienced in teaching ESL to Koreans (young and adult) for almost 3 years.
PROFESSIONAL DEVELOPMENT/EMPLOYMENT RECORDS
TRANSACTION PROCESSING ASSOCIATE
ACCENTURE PHILIPPINES
Robinsons Cybergate 2, Pioneer St.
1554 Mandaluyong City,
May 2016 - present
various systems/tools per standard process documentation which may include standard process documentation which may include
o Execute transactions
o Enter data and retrieve information from group specific system
o Audit own data entry for accuracy and make required corrections
o Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
Communicate issues to other work groups through a standard email format detailing the issue, and information needed in resolving specific transaction
Respond to information requests by searching, summarizing research results and compiling in requested format
TECHNICAL SALES
XANDER R&M ENGINEERING
Calamba, Laguna
July 2014 – March 2015
Respond to client’s queries through e-mail and visitation
Deliver repaired units / trading units or components for testing and approval
Update Sales Report and Collections.
ADMINISTRATIVE ASSISTANT
COA – GSIS, HO
Financial Center, Pasay City
March 2012 – June 2014
Safe keeps all confidential documents.
Prepare communications to different Departments and Government Units.
Support other units’ needs for auditing.
Inventory of Office Supplies and Equipments.
DISTRIBUTOR ACCOUNT COORDINATOR
HOUSEHOLD GOODS PATRON INC. – SMART
Marikina City
August 2011 – February 2012
Maintain Sales activities and projects.
Update target sales.
Monitor Sales Agent’s Activities.
ENGLISH TUTOR
Baguio City
February 2008 – July 2011
Assess student’s English level to be able to provide them with effective methods in the learning process.
ESL Tutor
OFFICE CLERK
COA – DBP, HO
Makati City
July 2007 – January 2008
Safe keep all confidential documents
Prepare communications to different Departments and Government Units.
Inventory of Office Supplies.
SUPERVISOR
GOLDILOCKS, SM BAGUIO
November 2005 –June 2007
Maintain Store Operations.
Monitor sales and employees.
Provide orders for deliveries.
Inventory of supplies and deliveries.
EDUCATIONAL BACKGROUND
TERTIARY UNIVERSITY OF THE CORDILLERAS
Bachelor of Science in Business Administration
Major in Banking and Finance
Baguio City
March 1999 to September 2005
SECONDARY ST. LOUIS UNIVERSITY LABORATORY HIGH SCHOOL
Baguio City
March 1995 to March 1999
INTERMEDIATE ST. LOUIS SCHOOL CENTER
Baguio City
March 1989 to March 1995
TRAININGS AND SEMINARS:
SMART SALES INSTITUTE
August 2011
GOOD GOVERNANCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF THE CORDILLERAS
August 2005
TAX MANAGEMENT
UNIVERSITY OF THE CORDILLERAS
August 2005
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