MICHAEL ROGERS

**** ******* *****

Oklahoma City, Oklahoma 73132

Cell: 817-***-**** - Email: acwseb@r.postjobfree.com

SUMMARY

Business Management Professional with over 40 years of experience in management, operations, customer service, sales, inventory, training, contract projects, negotiations, and productivity consulting. Impeccable analytical skills with proven ability to increase customer service ratings and streamline operational functions while increasing productivity.

PROFESSIONAL EXPERIENCE

Realtor 2015-Present

Keller Williams Elite Oklahoma City, OK

Sold Residential Housing representing buyers and sellers

Worked with Title and Loan Companies

Short Sell Certification

Service and Parts Director 2014-2015

Mac Churchill Acura Fort Worth, TX

Managed the parts and service departments of the largest Acura dealership in the United States

Established new processes to handle reconditioning of over 300 used cars and making ready over 130 new cars for delivery each month to support new car volume

Increased techs to handle work load

Scheduled service and parts departments for 7 day work week

Grew the service and parts department 7% in the first 3 months

Service Manager 2010 – 2014

DOUG GRAY CJD Elk City, Oklahoma

Managed customer service and repair functions including warranties, training, work dispatch, insurance processes, accounts receivable and personnel recruitment and supervision.

Established and cultivated excellent relationships with customers, insurance companies, extended warranty companies, and fleet management companies

Instituted necessary operations in order to become a Medium Duty Truck dealership and a Viper dealer which increased gross profit by 52% and increased flat rate hours by 28%.

Organized and inventoried Chrysler special tools for a tool audit with one of the highest percentages of tools in inventory

Successfully negotiated a warranty rate increase of $9.98

MICHAEL ROGERS

Cell: 817-***-****

Email: acwseb@r.postjobfree.com

Assistant Service Manager 2009 – 2010

City Chevrolet Oklahoma City, OK

Handled customer transportation needs

Worked with techs and part to get customers vehicles repaired in a timely manner

Left when Government closed dealership

Service and Part Director 2008 – 2009

Land Rover Jaguar Volvo of Spokane Spokane, WA

Managed customer service and repair functions including warranties, training, work dispatch, insurance processes, accounts receivable and personnel recruitment and supervision.

Established and cultivated excellent relationships with customers, insurance companies, extended warranty companies, and fleet management companies.

Instituted necessary operations in order to meet customers timely repair needs

Made a 1 year commitment to set up the parts and service departments

Consultant 2008 – 2009

Atcon Birmingham, AL

Worked with Service Departments across the nation training Service Personnel

Work with dealerships on advertising and marketing

Set up technician Groups

Organized shops to make them more efficient

Trained dealers audit proof paperwork

EDUCATION & PROFESSIONAL TRAINING

Dealership Training Program – Academy Graduate

National Automobile Dealership Association (NADA)

Over 96 General Motors Training Courses

Oklahoma State Tech, Okmulgee, Oklahoma

Getting to Yes Seminar

Land Rover Off Road Driving School

Mr. Goodwrench on National Commercial for GM Parts

Grant Cardone Training

Graduate of Charles Barnes School of Real Estate

PROFESSIONAL LICENSES / CERTIFICATIONS

Oklahoma Real Estate License

ASE Master Technician

Better Business Bureau Arbitrator

Real Estate Short Sale Certification

PROFESSIONAL AFFILIATIONS

National Buick Service Manager Council, Member

Pontiac Service Managers Club, Past President

Member of National Associates of Realtors

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