Customer Service Manager
Resume:
MICHAEL ROGERS
Oklahoma City, Oklahoma 73132
Cell: 817-***-**** - Email: ************@*******.***
SUMMARY
Business Management Professional with over 40 years of experience in management, operations, customer service, sales, inventory, training, contract projects, negotiations, and productivity consulting. Impeccable analytical skills with proven ability to increase customer service ratings and streamline operational functions while increasing productivity.
PROFESSIONAL EXPERIENCE
Realtor 2015-Present
Keller Williams Elite Oklahoma City, OK
Sold Residential Housing representing buyers and sellers
Worked with Title and Loan Companies
Short Sell Certification
Service and Parts Director 2014-2015
Mac Churchill Acura Fort Worth, TX
Managed the parts and service departments of the largest Acura dealership in the United States
Established new processes to handle reconditioning of over 300 used cars and making ready over 130 new cars for delivery each month to support new car volume
Increased techs to handle work load
Scheduled service and parts departments for 7 day work week
Grew the service and parts department 7% in the first 3 months
Service Manager 2010 – 2014
DOUG GRAY CJD Elk City, Oklahoma
Managed customer service and repair functions including warranties, training, work dispatch, insurance processes, accounts receivable and personnel recruitment and supervision.
Established and cultivated excellent relationships with customers, insurance companies, extended warranty companies, and fleet management companies
Instituted necessary operations in order to become a Medium Duty Truck dealership and a Viper dealer which increased gross profit by 52% and increased flat rate hours by 28%.
Organized and inventoried Chrysler special tools for a tool audit with one of the highest percentages of tools in inventory
Successfully negotiated a warranty rate increase of $9.98
MICHAEL ROGERS
Cell: 817-***-****
Email: ************@*******.***
Assistant Service Manager 2009 – 2010
City Chevrolet Oklahoma City, OK
Handled customer transportation needs
Worked with techs and part to get customers vehicles repaired in a timely manner
Left when Government closed dealership
Service and Part Director 2008 – 2009
Land Rover Jaguar Volvo of Spokane Spokane, WA
Managed customer service and repair functions including warranties, training, work dispatch, insurance processes, accounts receivable and personnel recruitment and supervision.
Established and cultivated excellent relationships with customers, insurance companies, extended warranty companies, and fleet management companies.
Instituted necessary operations in order to meet customers timely repair needs
Made a 1 year commitment to set up the parts and service departments
Consultant 2008 – 2009
Atcon Birmingham, AL
Worked with Service Departments across the nation training Service Personnel
Work with dealerships on advertising and marketing
Set up technician Groups
Organized shops to make them more efficient
Trained dealers audit proof paperwork
EDUCATION & PROFESSIONAL TRAINING
Dealership Training Program – Academy Graduate
National Automobile Dealership Association (NADA)
Over 96 General Motors Training Courses
Oklahoma State Tech, Okmulgee, Oklahoma
Getting to Yes Seminar
Land Rover Off Road Driving School
Mr. Goodwrench on National Commercial for GM Parts
Grant Cardone Training
Graduate of Charles Barnes School of Real Estate
PROFESSIONAL LICENSES / CERTIFICATIONS
Oklahoma Real Estate License
ASE Master Technician
Better Business Bureau Arbitrator
Real Estate Short Sale Certification
PROFESSIONAL AFFILIATIONS
National Buick Service Manager Council, Member
Pontiac Service Managers Club, Past President
Member of National Associates of Realtors
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