Customer Service High School

Napoleon Fletcher

**** *. ******* ***. **

Titusville, FL 32780

Phone: 321-***-****

Alt Phone: 321-***-****

******************@*****.***

Objective

Interested in a customer service position or telemarketing position. Also have experience in adult education and secondary education as a social studies teacher.

Ability Summary

I have work experience as an assitant manager for a liquior store and telemarketer. I am a retired social studies teacher and coach. I have experience as a teacher of high school developmentally disabled students as a substitute teacher.

Employment History

Customer Service Representative (CSR) 08/2011 - Current

Brevard Work Force Titusville, FL

Assist customers with getting on the assigned website, such as unemployment, Employ Florida.

Offer computer assistants to those who may have little experience.

Customer Service Representative (CSR) 06/2010 - 08/2011

Space walk Of Fame Titusville, FL

Greet customers,

Sale of gift shop products,

Price and stock products, cashier

Give tours of the museum.

Teacher 08/2000 - 05/2010

Dekalb County Schools Decatur, GA

Substitute teacher in middle and high school.

Appointment Setter 04/2004 - 05/2010

American Guardian Security Systems Norcross, GA

Called customers to set appointment for sales force

Teacher, Adult Education 08/1993 - 06/1999

Daytona Beach Community College Daytona Beach, FL

Taught GED

Teacher 08/1971 - 06/1993

Volusia County Schools/Seabreeze High School Daytona Beach, FL

Taught social studies classes in American History, Psychology, Consumer Economics, and African-American History.

Education and Training

Florida A&M University Bachelors Degree History/Social Studies

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Florida Teaching Certificate State of Florida 08/1971

Honors & Activities

Teacher of the Month several times at Seabreeze High School, Daytona Beach, FL.

References Available on Request

Contact this candidate