Training Management
Resume:
Linda Diane Foster
Kansas City, MO 64152
Objective:
Pursuing the opportunity to learn new systems, and widen my knowledge, skills and experience capabilities. I learn quickly the technicalities of most any position. Given the opportunity, I would like to work for your company.
Work Experience:
Dates Employed: Oct. 1989-Present
Place of Employment: Internal Revenue Service
Department: MITS - IDSE April 2008-Present
Title: Computer Assistant
Responsibilities: I initiate, monitor, and control electronic document printing, tape and media Management to ensure efficient quality print jobs to our customers. I assign work related trouble tickets for print jobs and reports. I perform the duties, tasks and assignments with little or no supervision in a timely and professional manner. I use our databases or spreadsheet software to prepare, create and utilize a variety of documents and applications; and to enter, revise, sort, calculate, store, and retrieve data in our department. I provide help to Management and co-workers when necessary. I perform studies and projects for our area. I prioritize responsibilities according to specific timeframes, sensitivity, and workload. I am free to make suggestions as a team player. I adhere to all Security, Disclosure, and Privacy procedures, as well as agency regulations, directives, and procedures which involve the maintenance of office files, media, supplies and equipment.
Place of Employment: Internal Revenue Service (cont.)
Department: Input Correction Operation Feb. 2007-April 2008
Title: Management and Program Assistant
Responsibilities: I received phone calls and e-mails regarding new and existing HR actions on employees within the Operation. I offered ideas and provided recommendations regarding how to reduce workflow efficiency within the operation. I revised procedures, guidelines, and control instructions for all employees. I input employees’ timesheets and corrected overtime issues. I initiated a new filing system for the 1800 employees. I created and monitored spreadsheets for updating and keeping current information on all employees with the date and status of their evaluations. I monitored weekly Security Violations and Access Reports for Mgmt. I created a supply requisition for the operation. I was a Purchase Cardholder responsible for ordering and monitoring all supplies within the organization. I reconciled my monthly reports, logs, and statement in a timely manner. I established and maintained the general administrative and confidential files of all sensitive materials for Mgmt,; employees’ files personnel actions, labor relations’ issues, and grievance files. I scheduled meetings and took notes/minutes.
Department: Planning And Analysis July 2000-Feb. 2007
Title: Supply Technician
Responsibilities: As a responsible Government Credit Card/Purchase Card Holder, I ordered all office supplies (pens, pencils, toners, paper, Forms, Documents, Notices, etc.) for all employees in the Compliance Operation. I created numerous requisition forms and spreadsheets used by all Unit, Department, and Operation Managers to order supplies and forms for day-to-day operations. I filled all in-coming orders in a timely manner. I took inventory of supplies and re-ordered items as needed. With Microsoft Outlook, it allowed me to keep in contact with Management and Vendors, if needed. My excellent organizational and accounting abilities helped to make my monthly reports, logs, and credit card statement easy to complete in a timely manner.
Department: Criminal Investigation Aug. 1998-July 2000
Title: Unit Clerk, Lead Clerk
Responsibilities: I learned and identified specific research methods and tools used to recognize, analyze, develop and document suspicious activities of Taxpayers (TP), and Preparers. I scanned, selected and issued possible cases to Investigative Tax Examiners (TE's). I researched and stopped refunds for investigation for Examination Dept. I had experience of numerous computer systems and programs in CI. I retrieved TP's wage verification information on systems such as MO, WIS, and IL DES -(Division of Employment Security).
As the Lead Clerk, I was responsible for updating the job aid manual and training new clerks all aspects of the position. I was assigned to PRP (Problem Resolution Program) and worked with the Senior TE's. I sent out monthly and quarterly reports for all DO’s (District Offices), timely. Our local office included the Trial Court Witness for IRS, for suspected criminals of many known fraudulent cases. I ordered and prepared many documents for these cases; including bank statements, accounting records (public and personal), and various supporting evidence for trials. These documents were carefully prepared for trial; finger print dusted, copied, placed in date-order, secured and protected for trial, conviction, and indictment purposes for the Court Witness.
Department: Receipt & Control-Extracting Jan. 1990-Aug. 1998
Titles: Extractor, Processing Clerk, Workleader, Manager, Trainer, Lead Trainer
Responsibilities: Extractor - Opened incoming mail, sorted various documents, date-stamped necessary documents, filed similar documents, mailed out forms and booklets to taxpayers.
Processing Clerk - Picked up work from extractor's desks; sorted and reviewed work; made corrections as needed; picked up remit (documents with money/checks) and took them to the secured cashier area; picked up the non-remit and took them to batching.
Workleader - Performed all employee reviews (Extractors and Processing Clerks); Reviewed and corrected all timesheets; daily projection reports; daily production reports; and answered all work questions from extractors and Processing Clerks.
Manager - Responsible for all unit employees’ evaluations; Responsible for finding out the training needs for RTD (Return To Duty) employees; Performed counseling for employees less than satisfactory work; Issued employee termination requests; Instructed all mandatory training for all unit employees (Policy & Procedure, Sexual Harassment, Code of Ethics, etc.); overseen all individual employee production & unit production; Input all employee timesheets into the TEPS payroll system.
Trainer - Trained all RTD's and incoming new employees the technical responsibilities of the extractor position in a classroom sitting. Updated and implemented the new Job Aid for extractors. Trained them how to sort various documents (with or without checks), 3081's (timesheets)-How to fill them out accurately. Answer all employee questions; Utilized training hours for one-on-one training for specific employees.
Lead Trainer - Overseen all Trainers. Scheduled all incoming new and RTD employees and Trainers available to do the training for the season. Reassured all necessary supplies, examples and copies of the Job Aid were available for the trainers.
Department: Underreporter Oct. 1989-Jan. 1990
Title: Clerical Clerk
Responsibilities: Issued work to Tax Examiners (TE's), answered incoming calls & took messages for employees, issued reports for the TE's the tax liabilities for underreported income, issued requests for income from employers for TE's. I was responsible for typing up confidential employee evaluations for Management. Filed confidential documents in employee files, as well as taxpayer files.
Place of employment: The Greens at Creekside Sept. 2000-Present
Department: Business Office
Title: Administrative Assistant/Receptionist
Responsibilities: My duties at the Corner Brook Place include answering multi-phone line (8-line), light filing, and copying a variety of files for all Management and residents. I mail out monthly resident billing and statements for Resident Trust Fund, accept payments for rent, deposits into Resident Trust accounts, and meal tickets. I adhere to all rules, regulations, policies, and procedures set forth for all employees. I attend all mandatory meetings and training sessions required of me. I give tours of our facility for potential residents and families in the Skilled, Behavioral, Alzheimer, and Assisted Living Facility. I can type; accurately and sufficiently, a minimum of 60 wpm.
Education:
High School Diploma 1978 Graduate
Longview Community College AA Degree 3.7 GPA
Job-Related Skills:
Training Skills - Ability to train others in technical and non-technical positions.
Management Skills - Ability to maintain professionalism while managing others.
Computer Skills - Proficient in numerous computer programs and applications.
Communication Skills - Ability to effectively communicate (verbal or written) with others.
Performance Skills - Ability to work efficiently with little or no supervision.
Job-Related Awards:
Performance Awards for Excellence - July 1995-2012
Managerial Award - October 2000, December 2001, July 2010, July 2011
Outstanding IRS Employee of the Month - October 2001, June 2009
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