Customer Service Manager
Resume:
MRS. Alejandra Webster
Spring Lake, NC 28390 US
Mobile: 910-***-**** -
Email: **********@*****.***
Availability:Job Type: Permanent
Work Schedule: Full-Time, Part-Time
Desired locations:United States - NC - FayettevilleUnited States - NC - Fort BraggUnited States - NC - Spring Lake
Work Experience:
DoDEA Schools (Hampton Primary School)
Hampton Primary School, Fort Bragg NC 28307
Fort Bragg, NC 28307-0089 United States
08/2014 - Present
Hours per week: 30
Cook
Duties, Accomplishments and Related Skills:
Duties:
-Assist with the food preparation operation in a school cafeteria.
-Provides breakfast, noon lunch preparation support. Serves as a a cooking, baking, or salads making specialist, reviews daily menus, calculates quantities of food to prepare, cooks, bakes, or prepare salads following sanitary food preparation guidelines, monitors and records temperatures during preparation, and checks food items for taste and appearance.
-Participates in cafeteria cleaning. Removes soiled dishes to dish room returns unserved food to kitchen, cleans up,the serving line, mops, sweeps, and operates the disaster, assists with other work necessary to restore kitchen, eating, and storage areas to sanitary standards.
-Serves the lunch to the students (more than 600) plus Staff.
-Assists with food supply storage. Puts up food and supplies on shelves and dates them,rotates stock as necessary, and identifies food and supplies to be ordered.
Skills
Communication skills to communicate effectively with student and staff.
Cooking skill to provide nutritious and appealing lunch for student and staff
Keyboarding skill to operate computerized cash register, enter students transactions.
Manual skill for cleaning and food preparation.
Mechanical skills to operate kitchen equipment and utensils
Common arithmetic all functions for measuring ingredients and conversion of recipes, making change and balancing when operating cash register.
During my years in food service my accomplishments are as followed.
-I was one of the most productive workers at fort Bragg. My management saw how much of an asset I was that I was one of the very few employees chosen to work the summer shift.
- Because of my hard work and willingness to help others, I was taught all aspects of my job as well as other employees and management duties, in order to utilize me to the fullest.
- became a mentor to the other employees and was used to help train and ensure all other employees followed all safety and health guidelines.
- I was working at Shughart Middle and Elementary schools for one year, both are together. I was cooking for more than 700 students.
Supervisor: Veronica Lee 910-***-****)
Okay to contact this Supervisor: Yes
Funny Land Events
711Jardines de Loarque
Tegucigalpa, Honduras
12/2009 - 05/2014
Hours per week: 12
Owner/General Manager
Duties, Accomplishments and Related Skills:
Owner and General Manager
Duties:
• Hire/contract Caterers, and Entertainment for events
• Hiring of staff for events (i.e.: models, clowns, chefs, DJs)
• Renting of party equipment (i.e.: bouncy houses, chairs, speakers, tables, tents)
• Maintained my company financial accounting
• Outsource and network to find the highest quality for the best price not only to keep profits high but our brand name strong.
Supervisor: Myself 910-***-****)
Okay to contact this Supervisor: Contact me first
SERCOM DE HONDURAS
Colonia San Carlos,Tegucigalpa
TEGUCIGALPA, Honduras
10/2004 - 10/2007
Hours per week: 55
MANAGER STORE
Duties, Accomplishments and Related Skills:
Duties:
-Personnel management
-Reaching goals(1000+ monthly connections)
-Inventory management
-Customer Service
-Submit reports on goals met to business management
-Inventory log submitter
-Weekly follow-up meeting with work team
-Interview and evaluating personnel
-Personnel training in new store procedures
-Supervision and control of store policies and procedures
-Evaluation of monthly work plans
-Organize launching of new products and creation of ideas to obtain new customers
-Store maintenance follow-up
-Organized semiannual sales projections (in regard to inventory)
Accomplishments:
I started as customer service agent, seven months later my boss promoted me as Assistant Manager of the store, than four months later they opened a new store and gave me the position of Manager Position. I was working there for almost 4 years until I moved here (USA)
Skills:
Excellent customer service
Expert efficiency in Microsoft Office
Call centers operations
Ability to learn new technology quickly and document functionality, multi tasking
Self disciplined
Education:UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS TEGUCIGALPA Honduras
Bachelor's Degree
Relevant Coursework, Licenses and Certifications:
B.A. in International Business
Job Related Training:Annual food sanitation & personal hygiene training in accordance with TB MED 530
Language Skills:
Language Spoken Written. Read
Spanish Advanced Advanced Advanced
References:
Name Employer Title Phone
Alma Lizarde Shughart Schools Cafeteria Manager 910-***-****
Martha Bishop DDESS Fort Bragg Schools Cook 919-***-****
Veronica Lee DDESS Fort Bragg Schools Cafeteria Manager 910-***-****
Marlen Perez DDESS Fort Bragg Schools Cook 919-***-****
Josefina Delacerda Gordon Schools Ex- Manager Cafeteria 910-***-**** Indicates professional reference
Additional Information:Expert efficiency in Microsoft Office,
Completely fluent in Spanish
Contact this candidate