Sales, Marketing Manager

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MUTASIM IDRIS SALES, MARKETING MANAGER

*************@*****.*** • 916-***-**** • Elk Grove, CA 95758 Accomplished, results-driven marketing manager with proven track record creating engaging promotional campaigns to generate new leads, engage target audiences, and acquire new business. Lead and mentor high- energy teams of sales and marketing professionals, providing guidance on strategy and coaching on effective customer relations techniques. Forecast short- and long-term revenue based on current and historical trends, market conditions, and consumer behavior. Implement necessary adjustments and innovative solutions to prevent shortfalls and maintain a leading market position. Areas of Expertise include: ü Marketing Strategy Development ü Customer Engagement ü Process Optimization ü Promotional Campaigns ü Market & Competitor Analysis ü Innovative Problem Solving ü Sales & Revenue Forecasting ü Team Recruiting & Mentoring ü Budget/Expense Management EXPERIENCE & NOTABLE CONTRIBUTIONS

IAH2, INC. • Fairfield, CA • 1/2016 to Present

An Authorized Metro PCS Dealer with 17 locations serving the Bay Area. MARKETING MANAGER

Leverage expertise and track record of success to develop strategic marketing plans to attract potential customers, expand market footprint, and retain and upsell existing customers. Cultivate high-performing, dedicated sales teams at all Bay Area locations.

KEY ACCOMPLISHMENTS:

• Quickly delivered significant impacts on bottom-line performance by turning around trend of declining accessory sales and phone activations, increasing total sales by 8% in only six months.

• Overhauled inventory management and improved loss/shrink control to achieve 75% decrease in lost accessories.

KARAJA ENTERPRISE • Vacaville, CA • 7/2011 to 12/2015 A chain of Authorized Metro PCS Dealers with four locations in the Vacaville area. AREA MANAGER

Held accountability for steering one of the highest-producing company stores in Vacaville, effectively motivating team members to thrive in fast-paced environment and continually increase sales. Executed and monitored sales activities. Controlled inventory, managed loss prevention, and investigated lost sales. KEY ACCOMPLISHMENTS:

• Oversaw recruitment, onboarding, training, and development of retail sales team for four locations.

• Spearheaded change and innovation to reinvigorate business performance, including revising quantity of on- hand accessories and adjusting hours of operations to align with local market rhythm. PREMIUM WIRELESS • Lodi, CA • 6/2010 to 7/2011

A fast-paced wireless sales company serving a diverse population. SALES AGENT

Engaged prospects and existing customers to elicit needs, demonstrate products/features, capture new sales, and convert leads into customers.

KEY ACCOMPLISHMENTS:

• Efficiently and courteously handled a high volume of incoming calls to enhance relationships with current and potential customers while supporting the company’s values. MUTASIM IDRIS

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• Entrusted with responsibility for daily opening and closing procedures, including counting cash drawers, preparing deposits, and securing building and products. DERAA, INC. • Chicago, IL • 6/2004 to 2/2010

An independently owned and operated transportation service. DRIVER/SELF-EMPLOYED

Transported customers and clients to locations throughout the city using best routes to optimize efficiency. Assisted passengers in exiting/entering vehicles and stowing luggage; provided information on local attractions, hotels, and restaurants. Leveraged communication, customer service, and teamwork skills on a daily basis. KEY ACCOMPLISHMENTS:

• Maintained positive relationships with customers, resolving complaints and de-escalating issues to achieve mutually satisfactory outcomes.

• Successfully planned daily workflows based on anticipated customer volume to ensure adequate revenue and profitability.

DOLLAR RENT-A-CAR • Chicago, IL • 9/1999 to 5/2001 The O’Hare International Airport location of a leading national rental car chain. RENTAL CAR AGENT

Interfaced with customers to process rental transactions, including answering inbound calls and handling walk-in customers. Inspected vehicles before and after rentals; recorded damage and maintenance needs. Resolved complaints and disputes regarding various issues such as overdue rentals. Oversaw office operations and contract management.

KEY ACCOMPLISHMENTS:

• Demonstrated a high level of skill and patience in explaining complex rental agreements, ensuring full disclosure of all rates, fees, terms, and conditions.

• Quickly learned all company policies and procedures to maintain full compliance with standards and expectations.

EDUCATIONAL BACKGROUND

General Studies

UNIVERSITY OF D.C

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