Sales Customer Service

ANNE MARIE Minear

** **** ******, *******, ** ***55

603-***-**** ********@***.***

Summary

Exhibits strong team leadership and is adept at creating a positively charged atmosphere necessary for company success. Accomplished team player dedicated to the concept of building customer loyalty and forging strong business relationships with external and internal customers. A true people person who cares about customers, co-workers and company objectives.

Key member of original team hired to launch DKNY outlet store

Consistently exceeds budget, MOD and stretch targets

Skilled at educating international customers to facilitate sales

Experience

Donna Karan New York (DKNY) Merrimack, NH July 2012 -Present

Assistant Store Manager

A portfolio company of Louis Vuitton, Moet and Hennessey, DKNY opened a new location at the Premium Outlets in Merrimack, NH in July 2012. I was part of the original team hired to open DKNY’s newest outlet store.

Successfully launched DKNY outlet store competing in the young, urban retail space

Trained and mentored new associates on a seasonal basis

Assisted the Sales Manager in marketing various in store promotions throughout Merrimack /Nashua areas

Consistently achieved over quota sales production, helping store exceed sales budgets

Made international customers feel at home utilizing interpersonal skills

Merrimack School System ( Middle School) 2007-2012

School Nutrition Assistant

I worked in the school cafeteria preparing the menu for three school lunches per day. Provided me the opportunity to help our local schools while my daughters attended the Merrimack School system

JMK Inc Amherst, NH 2005-2007

Purchasing Agent / Expediting Associate

JMK manufacturers high end filters for RF noise and EMI. Other products include Power conditioners and power supplies.

Responsible for full supply chain

Managed purchase order fulfillment

Handled the expediting of key components

Established documentation processes for NAFTA paperwork

Maintained Approved Vendor and in house order files

Utilized strong MS Office skills and DBA manufacturing training

Detail oriented with strong communication and organizational skills

Foto Fantasy of Hudson, NH 2000-2002

Senior Purchasing Agent

Hired by leading manufacturer/supplier of modular photo booths to assure production schedule was met by reliable flow of supply chain.

Responsible for the procurement of all parts inventory and services including manufacturing, office and facility maintenance.

Issued purchase orders and scheduled deliveries withy manufacturing

Handled all expedite requests efficiently

Coordinated New Vendor assessments

Implemented stringent cost control methodologies

Maintained close relationship with Accounts Payable to make sure vendors were paid timely

Supervised junior purchasing personnel

Dedicated team player, self -starter with ability to multi-task

Sonic Communications New Ipswich, NH 1993-2000

Customer Sales and Service Representative

Recruited to join US office of British company manufacturing audio accessories for two way radios systems as well as video surveillance equipment

Answer all customer inquiries regarding sales and service of company products

Assign RMA numbers and process all credit and repair returns

Handle all order entry

Maintain customer quote files and sales documentation

Attend select trade exhibitions and demonstrate company products

Possess strong written and verbal communications skills

Purchasing Manager

Responsible for supply chain in support of manufacturing. All production supplies

Accountable for MRB and RMA procedures

Maintained Approved Vendor List for ISO 9001 compliance

Skilled in negotiating and analyzing pricing and delivery schedules

Assured proper record keeping

Possess strong interpersonal skills

Dynatech Tactical Communications, Westford, MA /Nashua, NH 1988-1993

Customer Sales and Service

Provided excellent customer service and sales support for Massachusetts company selling body wire transmitters, receivers and RF tracking systems to undercover agents for Federal, State and Local agencies

.

Adept at answering customer inquiries regarding both RF and Audio products

Assigned and processed all credit and RMA requests

Responsible for accurate order entry, compiling of monthly sales reports

Collected market data from customer base

Attended company trade shows

Trained administrative assistant for Marketing dept

Contributed significantly to Total Quality Management program and JIT process

Appointed Security Officer for Company with Government clearance

Responsible for all Export correspondence and documentation

Ayer Sales, Inc Woburn, MA 1983-1988

Customer Service and Sales Expediter

Handled daily shipments and all expedite requests

Updated computer files for internal sales use

Worked directly with both customers and vendors

Maintained proper documentation on daily activities such as delivery order status and credit issues

Strong CRT experience as well as a working knowledge of automated AP system

Handled general office procedures

EDUCATION

Bachelor of Science degree in Social Work, 1982 Bridgewater State College

Honors Graduate, 1978 Woburn High School, Woburn, MA

REFERENCES: Furnished upon request

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