Office Support

DENISE KOREN

**** ****** ****

BALTIMORE, MD ****4

Phone: 410-***-****

***************@*****.***

Ability Summary

Detail-oriented and multitasking Administrative Support Professional with over 20 years’ experience in a variety of fast- paced environments. Successful track record for working independently as well as with management. Reputation for maintaining through record keeping, proof reading, completing projects ahead of schedule

Employment History

Administrative Support Representative

02/2006 - 05/2016

Guidewell Financial Solutions/CCCS of MD & DE

Baltimore, MD

Responded to on-line consumer inquiries regarding scheduling appointments, requests for information about agency

Provided administrative support to management including monthly reports, data entry and or filing for various spreadsheets for classes, financial workshops

Entered and updated client data into computer using Client Management System (DMS) Also worked with Excel, Word, Outlook

Prepared financial documents for various departments for mailing

Maintain an understanding of Agency policies and Quality Improvement Department

Extensive knowledge of office equipment operations: copier, scanner, shredder, fax

Proofread documents for various departments

Referred unresolved consumer complaints to designated departments for further investigation. Followed up with client by phone/email to keep them informed of resolution process

Retrieved and distributed messages, faxes, mail. Scanned and shredded client documents

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Milford Mill High School

Baltimore, MD

High School Diploma

General High School Curriculum

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