Manager Customer Service

Scott Anderson

*** ******* ****

Stansbury Park, UT 84074

Cell phone# 435-***-****

E-mail – ************@*****.***

Employment History:

WESCO March 2012 to present

Site Manager/Area Manager

Job Function:

Directs and coordinates centralized customer support services, purchasing, crib management and other contract compliance activities. Implements and manages ideas for cost savings program.

Provide customer support services for 2 locations

Coordinate purchasing, customer service, vendor relationships and warehousing activities in accordance with policies, procedures and principles

Coordinate vendor information, sharing activities with the customer, including new product launch, value added and cost savings initiatives. Ensure cost savings ideas generated, documented and submitted to the customer for approval.

Promotes ideas for cost savings

Responsible for monitoring contract performance and assures suppliers satisfaction of contract requirements

Provide guidance and supervision during site implementation

Responsible for staffing plans, which includes hiring, training, promoting, setting team members expectations, terminating and managing overtime.

Responsible for all Human Resource Management at the site.

Responsible for daily operation of warehouse/distribution center and its direct reports

Apply both Lean Manufacturing and 6 sigma principles, for warehouse flow and efficiency

Interaction with peers, counterparts, and direct reports across the organization

Follow all Company, state and OSHA safety rules and policies and regulations.

Experience with Oracle, Microsoft Excel, Word and AS400.

Amarr Company June 2003 to October 2012

Service Manager/ General/Manager

Manages sales, quotes and invoicing daily for 20+ accounts.

Provide customer service to both internal and external customers

Manages internal and external warehouse operations

Coordinates assembly, work schedules (including temporary personnel as needed), and warehousing operations to ensure scheduled delivery dates are met

Establishes operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory

Responsible for drivers compliance with DOT requirement

Oversees the staffing, development, supervision and directing of all distribution center personnel

Inventory credibility. Responsible for the cycle counting of inventory, setting up and maintaining supply chain quantities, Maintain an inventory accuracy of 99.94% of sales

Experience with Oracle, Microsoft Word, Excel and Outlook.

Feature Films For Families 1994-1999

Distribution Center Manager

Managed all material handling and movement of inventory within the warehouse.

Oversees the staffing, development, supervision and directing of all distribution center personnel

Negotiated purchasing contracts with outside vendors and developed client-vendor relationships.

Ensures that corporate programs regarding safety, security, care of equipment and facility, etc., are followed, ensures OSHA compliance

Disposition of merchandise, and keeping of warehouse inventory

Managed warehouse/distribution supervisors who oversee picking, packing, mail processing and inter office mail.

Education:

University of Utah – Bachelors of Science Degree

Dixie College – Associate of Science Degree

Tooele High School - Diploma

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