Sales Training

RYAN ABINADER

Senior Consultant

+1-714-***-**** - ************@*****.***

USA-California-Irvine

Profile

I’m a senior consultant with over 9 years of working in software and business consultancy in general.

Currently I work in PremierOne in California, Irvine. I got my insurance license and was assigned as operations manager to understand the business processes of the company to design and implement new ones and implement a new software that will help the business run more efficiently.

Previously, I was working in the GCC in the middle east for a number of years in the Software industry, Sap to be particular. I was a senior consultant on many levels of the projects handling different tasks mainly logistics to Organizational change management and training.

Skills: Softare consultancy, Business consultancy, Insurance knowledge, Strong analytical skils, Ability to adapt.

If you’d like to learn more about how my services can help your company, please reach out via email (************@*****.***).

Certifications

Microsoft Dynamics Navision Certification. Completed course in Trade & CRM.

Certificate of successful completion of SAP Business All-in-one Channel Camp 2008-Dubai

Certified Business All-in-one associate SAP Logistics consultant.

Insurance Certifciation in California.

SAP Project Experience – Detail

Customer

Premier One Insurance services – California, Irvine

Duration

5 months (May 2016- Present)

Industry

Insurance Industry

Project Description

Softwares implementation

Role

Operations Manager

Responsibilities/

Deliverables

Succeeded P&C insurance License in California with 90 %.

Business processes analysis and implementation of more efficient ones.

Apply new business processes on new insurance software implementation and CRM.

Implement new software to align with the new business processes.

Train users on the insurance software.

Manage marketing activities in the company.

Customer

SAMA Saudi Arabian Monetary Agency – Saudi Arabia, Riyad

Duration

1 year (January 2015- January 2016)

Industry

Banking Industry

Project Description

Full ERP Implementation

Role

Senior SAP Education consultant

Responsibilities/

Deliverables

Prepare training documents in Arabic and English in Materials Management for the end users and the key users.

Prepare Workforce performance Builder recordings on the system with in depth on screen explanations in Arabic.

Prepare PowerPoint presentations in Material Management for Training classes.

Conduct training for key users and end users in SAMA in the main branch and for users across different branches.

Make sure that training content and the material was 100 % clear for the users.

Prepared more than 130 Training recordings consisted of more than 50 slides each in Arabic and English.

Customer

Islamic Development Bank – Saudi Arabia, Jeddah

Duration

12 months(November 2013-October 2014)

Industry

Banking Industry

Project Description

Full ERP Implementation with OCM

Role

Organizational Change Management Consultant

Responsibilities/

Deliverables

Apply a structured methodology and lead change management activities

Assess the change impact

Complete change management assessments

Create change management strategy

Identify, analyze, prepare risk mitigation tactics

Identify and manage anticipated resistance

Consult and coach project teams

Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.

Support communication efforts

Support training effort.

Changed the users perspective to being more open minded about working on the new system with very low resistance through many OCM activities.

Customer

Ciment De Sibline - Lebanon

Duration

2 years (January2012 - March 2014)

Industry

Cement Industry( Building Materials)

Project Description

Full project implementation, Gathering business requirement, blueprint, implementation, training, support…

Role

SAP Sales & Distribution Team Lead

Responsibilities/

Deliverables

Remodified all of the CDS business processes to make them simpler and less complicated.

Customized a custom made application for the coupons creation .

Customized a customer made application for the weighbridge process (check in, out).

Integrated the return and the transfer processes with the weighbridge and the coupons applications.

Created several pricing procedures depending on their customers’ types.

Customized a periodically rebate process for specific rebate customers.

In-depth testing of all the SD processes required by the customer.

Integrationg tests with other modules.

Prepared training documents and use cases for the users for future use after support and after go live.

Conducted Training for all the processes to the Client’s key users and end users.

Worked on many forms required by the Client. (Coupons, SO, Loading slip, invoices,…)

Created workarounds for simpler processes in the system according to the current needs of the users for time efficiency.(i.e: Sales to own consumption process)

After Go-live support for 7 months

The Erp implementation was labeled as the most successful from all the implementations of the mother company around the world.

Customer

Al Badia Cement - Lebanon

Duration

8 months (June 2011- January 2012 )

Industry

Cement Industry( Building Materials)

Project Description

Last phase implementation, training, and support of All-in-one Best Practices package

Role

Sap Sales & Disribution Consultant

Responsibilities/

Deliverables

Supported the integration in Albadia of the Scratch card custom application integrated with the SD.

Implemented the dispatch process for the cement in the company with an integration with the weigh bridge application.

Designed a hierarchy structure in the company for the roles to be given to the users in order to have the scratch card/dispatch process securely implemented with no breach.

In-depth testing of all the SD processes required by the customer.

Integrationg tests with other modules.

Prepared training documents and use cases for the users for future use after support and after go live.

Conducted Training for all the processes to the Client’s key users and end users.

Worked on many forms required by the Client. (Loading order, delivery note…)

Created workarounds for simpler processes in the system according to the current needs of the users for time efficiency.

After Go-live support for 5 months.

Prior to go live in 1 month the users didn’t have any interactions with the system, it was a tough challenge introducing the system to them and make them work comfortably on it in such a short period of time but it was managed very successfully.

Customer

RGH Holding - Lebanon

Duration

2 years

Industry

Printing industry (Retail, Corporate and SME line of business)

Project Description

Implementation of full erp

Role

SD Consultant

Responsibilities/

Deliverables

Managed deliverables review processes and work status with Business Process Leads, Senior Managers, and Client Directors.

Collaborated and conducted team meetings with PP, MM, PM, CRM, FI, CO leads along with their direct reports to understanding Business Process requirements.

Identified the gaps, executed gap analysis and provided recommended solutions..

Detailed knowledge of all the major business processes and associated functionality in the SD area, including delivery, shipment processing and billing and much more.

Prepared training documents and use cases for the customers.

Conducted Training for all the processes to the Client’s key users

Worked on many forms required by the Client.

Made sure UAT test goes smooth and integrates all scenarios between the modules perfectly.

SD Customer Support for all the lebanese branches.

After go live support for 9 months.

Configured lots of change requests from the client’s side after support phase.

Created workarounds for simpler processes in the system according to the current needs of the users for time efficiency.

RGH was the first Sap implementation in Lebanon. We ran a go live of the ERP implementation for all of their 19 entities on the same day and was very successful and highly praised by the customer.

Customer

Al-khaliji bank, Doha, Qatar

Duration

3 Months

Industry

Banking industry (Retail, Corporate and SME line of business)

Project Description

R/3 ECC 6.0 Global Implementation

Role

SAP CRM Consultant

Responsibilities/

Deliverables

Defining number ranges for CRM business partners.

Defining CRM business partner groupings.

Creating ECC business partner number ranges.

Creating ECC account groups.

Mapping CRM classifications to ECC account groups.

Helping CRM users run BP applications smoothly for day to day tasks.

Customer

AQAAM CAPITAL, Dubai, UAE

Duration

3 Months

Industry

Financial Institution – Group of companies

Project Description

R/3 ECC 6.0 – SAP FICO & Consolidation

Role

SAP Consolidation consultant

Responsibilities/

Deliverables

Understanding the company requirements in consolidation areas.

Analyzing consolidations requirements and proposing solutions.

Managing and recommending improvements to business and in system

Managing all customizations and development as per the company procedures.

Handling Consolidation related issues.

Other SAP-Related Experience

SAP Business All-In-One Workshop, SAP MENA, UAE, Dubai, 2008

Internal project (Implementation of All-in-one package in company’s server)

Played the Sales role of the company.The workshop basically covered ASAP Focus Methodology, ECATTS, BC Sets, SAP Best Practices, Personnalization assistant, and SAP Installation Assistant.

Integrated MM, PP, FI CO and SD modules.

Analyzed several Logistics flows.

Tested all business scenarios related to the above modules.

Ensured that the system is customized for the region.

Made the usage of several tools through configuration and testing such as Installation Assistant, Personalization Assistant, BC Sets, and eCatts.

Localization for GCC

Information gathering for legal requirements and reporting for GCC

Other Professional Experience

Emi-cool, Jebal Ali, Dubai

Business Developer– Closing new deals with new customers and developing the business around the UAE.

Aptec Distributions FZ LLC, Dubai ( DIC)

Lexmark and HP Product manager –Market Analysis and Study - Per Country (Middle East & Africa) - Per Channel Segment- Setting a Business Plan-Setting a Marketing plan- Monitoring Activities and Measuring Results -Monitoring Sales Performance per Country and Channel Segments-Regular Update of Prices and Information in e-shop- Meet Auto Approval Target of: 70%-Vendor Target Achievement managing-Sales team Training (once a month - at least) -Manage Lexmark’s profits for the company. Clear aging stock. Getting new customers and increase relationships with retailers in order not to switch to our competitors. Use integrated computer systems to follow up on sales and purchases.

General Information

Citizenship

Lebanese

Languages

English – Fluent (Read, write and speak)

French – Fluent (Read, write and speak)

Arabic – Fluent (Read, write and speak)

Talent Skills

Communication, leadership, team oriented, High analytical skills.

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Education

Lebanese baccalaureate

College Elysee High School

Bachelor Degree in Management Information Systems

Lebanese American University – Honours list 3.8 GPA

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