Customer Service Administrative Assistant

Rebecca Faith

**** *. ***** **., ***********, IL 62704 - 217-***-**** – 217-***-**** - *******@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated and driven team player with years experience in customer service, administrative support with excellent communication skills, with an extensive background in the following core competencies:

Demonstrated ability to cultivate productive relationships at all levels

Customer service experience in multiple environments

Proven ability to work within cross-functional and highly matrixed organizations

Experience in Microsoft Office applications & many various computer applications

Consistently recognized as a high performer with the ability to take on roles of increasing responsibility

PROFESSIONAL EXPERIENCE

WELLS FARGO, SPRINGFIELD, IL – ADMINISTRATIVE ASSISTANT III - 11/10 – 9/15

Provide superior customer service for several Regional Sales managers and their broad range of clientele consisting of over 100 clients in multiple regions.

Independently monitor prospect applications, process submitted applications and work directly with the prospect to obtain required documentation to ensure approval as a secondary market lender. (POA's, Secretary's Certification, Loan Purchase Agreements)

Manage monthly expense reports in a timely manner to ensure sales managers are within allotted budget.

Maintain monthly business plans with the current client data for sales managers.

Schedule client visits, conference calls, and prepare client packages with current client data and industry material for client site visits and MBA/Secondary conferences.

Organize catering if needed and make reservations as requested.

Arrangement travel via Concur travel system and comply with corporate policy on travel budget.

Maintain Microsoft Outlook calendars, emails and contacts.

Various other administrative assistant duties as needed.

SBC / AT&T, SPRINGFIELD, IL – MARKETING SUPPORT SPECIALIST - 5/01 – 3/10

Investigate billing disputes and collections for long distance special and switched access facilities, Wholesale and Internet service providers in a 13 state region.

Research F.C.C. tariffs and individual customer contracts negotiated by account teams for billing accuracy.

Assist with revenue recovery projects.

Prepare reports for finance to support any adjustments made to customers, and prepare customers unpaid balance reports.

Utilize various systems to issue adjustments, view billing and research facilities.

Assist on conference calls with customers, account teams, subject matter experts and methods and procedures staff.

Assist peers with disputes to meet office objectives as needed.

Rebecca Faith – Resume page 2

AMERITECH / SBC, SPRINGFIELD, IL – ADMINISTRATIVE SPECIALIST - 01/00 – 05/01

Answer telephone and equipment repair calls via telephone queue for five state region, and isolate trouble through computer testing system.

Instruct customers how to repair trouble if CPE (customer provided equipment) issue.

Correct telephone features through central office switch and schedule technician visits as needed.

Assist peers with escalated issues.

EDUCATION

Lincoln Land Community College, Springfield, IL

Liberal Arts, GPA: 3.55

1995 – 2005

Williamsville High School

Diploma: 1993

REFERENCES

Provided upon request

Contact this candidate