Gardener/Handyman Mechanical Engineer

IMPORTANT!

PLEASE READ THEN DELETE THIS BOX

This is a template letter for guidance. You need to add your details and where appropriate change the letter to suit your particular circumstances.

Once you’ve made changes, always print it out and read through to check it makes sense to the recipient.

ACTION POINTS

[BLUE BRACKETS]: Put your specific info here, then delete the instructions (and change the text colour)

[RED BRACKETS]: Just for info, after you’ve read delete

[Insert your name

and address]

[insert date]

[insert name and

address of bank

you held your account with]

Dear Sir or Madam,

Account name: [insert account name]

Account number: [insert account number]

I have had the above account since [insert date] but believe it was mis-sold to me. [Insert reason for complaint - see below (1)]

I enclose copies of my statements dating back to when the first account fee was taken out and any related documents. I am writing to request a full refund of the fees I have paid plus any interest owed to me.

I look forward to your response within eight weeks, otherwise I won’t hesitate taking my complaint to the Financial Ombudsman Service.

Yours faithfully,

[insert your signature]

[Insert your name (printed)]

(1)INSERT ONE OF THE FOLLOWING PLUS ANY ADDITIONAL DETAILS:

-I didn’t know I was paying and don’t remember ever agreeing to having this account.

-I was upgraded without my knowledge.

-I was told I would be eligible for travel insurance but later found out I wasn’t.

-I wasn’t told I wouldn’t be eligible for one or more of the insurance policies.

-I was told I had to get the account in order to take out a loan / overdraft / mortgage.

-I was told I wouldn’t be eligible for your fee-free accounts and had to get one.

-I wasn’t told there was an alternative, free account.

-I tried to cancel my account but was forced into keeping it.

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