Zhong Yang

**** * ********* ***. ****** Ca, 937**-***-*** 8350 acwsax@r.postjobfree.com

Objective

Accomplished and competent business manager with five plus years of leadership experience looking to utilize skills in departmental organization, operations management and employee affairs within an established organization. Experience

ASSITANT GENERAL MANAGER – FRESNO CHAFFEE ZOO SERVICE SYSTEMS ASSOCIATES NOVEMBER 2015 PRESENT

Oversee both retail and food operations throughout the entire park

Streamline new restaurant operation

Establish invoicing system and streamline the catering department

Perform cost analysis and determine product profitability

Work with client and build a viable relationship to increase contract length

Preserve cash integrity by holding managers accountable

Provide tools to help department managers work efficiently

Coach and train new managers in HR affairs and team building RETAIL OPERATIONS MANAGER – FRESNO CHAFFEE ZOO SERVICE SYSTEMS ASSOCIATES OCTOBER 2010 – NOVEMBER 2015

Manage main store operations and numerous remote retail locations throughout the park

Apply strategic merchandising strategies to attract strong sales

Maintain inventory loss under 1% of sales

Motivate and retain talented employees through a strong reward system

Recruit, reprimand and terminate employees

Schedule staff efficiently to control payroll below budget goals

Drive sales above budget goals

Build a strong guest service culture

Education

MASTERS DEGREE DECEMBER 2017 CALIFORNIA STATE UNIVERSITY, FRESNO

Major: Business Administration

Related coursework: Labor Relations, Organizational Structure, Information Systems Management BACHELORS DEGREE AUGUST 2014 DEVRY UNIVERSITY

Major: Sales and Marketing

Related coursework: Marketing, Legal Environment, Project Management Skills & Abilities

Capable of rebuilding teams during transitional phases

Great with employee conflict resolution

Adept in training new managers to excel above company standards

Possess leadership and managerial knowledge from both the classroom and real world experience

Numbers oriented with strong analytical skills

Well verse in Microsoft Office tools

Can work well in both group setting and individual setting

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