Vere Daley

Avenida Malecon • Puerto Plata, DR

Cell: 809-***-****

954-***-****

acwsab@r.postjobfree.com

SUMMARY: Exceptionally talented professional with many years of experience in Sales and Human Resource industries. Positive thinker with a can-do attitude. Profound ability to take ownership of problems and find suitable resolutions. An In-depth ability to think clearly and critically. Excellent communicator.

Professional Experience

Call Center Director

AmCall/Daley Marketing

08/2011-Present

Manage day to day operations of outbound telemarketing call center. Including call center, data entry, and quality team.

Implemented performance management standards and expectations, improving overall department performance.

Directed employee testing, interviewing, placement, and training to assume new positions without disruption to work flow or negative impact to the clients.

Responsible for Supervisor Training of performance management, documentation, performance review documentation, and Interview and Selection.

Worked with Human Resources to investigate and provide documentation for employee concerns, claims, disciplinary action, performance reviews, and discharge disputes

Implemented recognition incentives, enhancing employee morale and productivity

Responsible to ensure center is adhering to all state and federal outbound telemarketing laws and guidelines.

Ensure all areas are performing at the highest level by maintaining, enforcing, implementing numerous quality based initiatives.

Experience with daily multi-tasking on a variety of projects.

Experience with developing new strategies and teams within the organization

Recommended measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency

Developed,wrote and implemented all sales and calling scripts

Sesnotec(Puerto Plata) 02/2011-08/2011 Purchasing Agent

Work from home purchasing online products for large retail chains operating throughout the Dominican Republic.

Review requisitions and specifications to obtain competitive quotations from vendors; prepare, tabulate and analyze bids to determine lowest and best bidders; prepare and place purchase orders; keep file of vendors to whom bids have been sent, and record proper documentation.

Prepare bid and proposal specifications based on internet research; write and review technical specifications and contracts for purchase of goods and services in conformity with purchasing policies of Sesnotoc Inc.

Establish good working relationships with vendors through email contact; discuss and resolve problems regarding delayed delivery dates.

Make online studies and collect data on current market conditions to keep informed on market trends.

Check prices and approve invoices on purchase orders; schedule delivery dates; follow up on delayed deliveries. .

American Cyber Systems(Puerto Plata) 04/2010 -01/2011

Technical Recruiter

Full-cycle recruited candidates for contract, contract-to-hire and permanent placements for all IT positions for multiple client companies.

Prioritized client’s requirements in a high volume, time-sensitive environment to meet deadlines.

Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in positions such as Software Engineers/Architects, Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts.

Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking and other strategies.

Filtered through and reviewed completed candidate profile/resume and evaluated applicant’s work history, education and training, job skills, desired salary/hourly rate, and personal qualifications against open requirements.

Conducted in depth interviews with candidates by telephone to determine skills, knowledge, interest, market value, and availability.

Matched the candidate with appropriate jobs and marketed candidates to the client’s Hiring Manager responsible for that position.

Edited and reformatted resumes as necessary using MS Word adding relevant keywords increasing candidate’s match with client’s requirement.

Negotiated salaries and hourly rates, coordinated interview process, extended offers of employment to successful candidates and filled all the necessary paper work after the hire.

Established and maintained professional telephone and email relationships with candidates.

Helped to mentor and provide on-going training and support for new recruiters and served as a resource for learning and navigating recruiting policies and procedures.

Extensive use of MS Office Suite (Outlook, Word, And Excel Spread sheets)

Viva, Breezes, Sun Village, Grand Paradise (Puerto Plata) 02/2005-04/2010

Shared Ownership Sales Associate

Sold various vacation clubs, fractional ownership and timeshare products.

Responsible for highlighting features, gathering information, comparing and contrasting competitive resorts and products.

Building rapport, qualifying buyers by understanding interests and requirements of buyer, matching interests and requirements to various product features and benefits.

Touring resort property with potential buyers and explaining resort amenities.

Developing and maintaining relationships with new as well as existing customers, responding to inquires, suggesting upgrades to existing owners.

Negotiated price and completed sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing. .

Completed reports and providing sales management information.

Americall (Puerto Plata) 6/2005 - 11/2005

Telesales Associate

Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.

Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Explained products or services and prices, and answered questions from customers.

Maintained records of contacts, accounts, and orders.

Obtained customer information such as name, address, and payment method, and entered orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Generate qualified sales leads and appointments for the business.

Monitor and track leads sent to sales account managers.

EDUCATION

Cittone Institute, Edison NJ

ADDITIONAL SKILLS

• Fluent in Spanish and English

• Proficient in Microsoft Office

• Skilled in VOIP telephone systems and CRM software

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