Customer Service Data Entry
Resume:
Beverly McKoy Faran
Houston, Texas 77072
*************@*****.***
Profile Summary:
Experienced professional with a career in accounting, customer service, administration and advertising/public relations. Proactiveandurgent approachhas resulted inoptimumcustomer service relations. Take pride in my work, able to multi-task and detail-oriented. Excellent verbal and communication skills. A team player who is always willing to go the extra mile. Professional Experience:
May 1998-December 2015
Rockwell Collins Inc. (formerly Air Routing Intl), Houston, Texas - B illing Coordinator Company provides international trip planning/support and ground handling services for its business jet aviation customers.
● Reviewed billing reports from international vendors to ensure accuracy of pricing and adherence to governmental compliance regulations i.e. Foreign Corrupt Practices Act (FCPA)
● Provided data entry for preparation of customer invoices
● Very effective interpersonal skills with culturally diverse customers and vendors providing a positive experience and issue resolution
April 1997-May 1998
SJ Bashen Company, Houston, Texas - A dministrative Assistant/Receptionist Company conducts investigations for its clients regarding Equal Employment Opportunity (EEO) complaints, workplace misconduct, employee relations and ethics violations.
● Transcribed lengthy Fact Finding Reports as dictated by in-house counsel. Proofread finished work product for content and accuracy before releasing to client and EEO Commission
● Provided clerical/administrative support for ten lawyers
● Compiled marketing brochures/letters to prospective clients
● Assisted in month-end billing
● Receptionist duties
Previous experience with several Advertising/PR firms in Houston, Texas - M edia Director Education:
San Jacinto Business School, Houston, Texas
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