Michelle Lester-Austin **** Shawnee Trail; Justin, TX. 76247 Mobile: 214-***-****

Objective: To find a competitive position with a growing company that utilizes my experience and knowledge. This position also allows me to be part of a successful team with minimal supervision and advancement opportunities.

Technical Skills:

Skilled in six versions of AS400 accounting database systems for accounts receivable, also JD Edwards, People soft, and Oracle accounts payable systems.

Proficient with multiple spreadsheet programs such as Access and Excel; also experience with template programs such as Speed Pay and Access.

Proficient with Microsoft Word word processing for document preparation and correspondence, also very familiar with all Windows applications.

Experience with Balance, Filemaker, Volt Track, and Preachtree data processing and payroll programs.

Experience with Avimark veterinary systems; client information and appointment setting.

Skilled in Sterling Infosytems and Sterling Direct background and drug set-up programs

Proficient in Microsoft Outlook, Yahoo, Gmail, and Hotmail email programs

Can easily translate experience into whatever version word processor or program is required.

Experience:

Administrative/ Clerical

Multiple functions in assets management including: accounts payable, account receivable, data entry, posting financials, cutting checks, invoicing and payroll.

Account management including: human resources, updating computer system and file information, responding to branch and client calls, filing

Individual file auditing including: correcting, restoring, updating personal and tax information, selling of bulk group accounts to other financial institutions.

Answered multi-line phones: incoming invoicing and account calls, general reception, payroll and human resources questions.

Eleven years combined experience in office and admin related positions

Retail and Customer Service

Seventeen years combined experience in retail and customer service related positions.

Acquired strong organizational skills, detail orientation, and working with the public.

Developed a time management “mind set” and a “can do” attitude with minimal supervision.

Volunteer Experience:

United Way – Meals on Wheels

Allstate Insurance- answering phones, filing, and customer service

Sale barn- running through livestock for auction including: sheep, pigs, goats, horses, and cattle

Education:

Highland High School – Palmdale, CA.

Honor Graduate – 1995

Rockhurst University of Continuing Education – US

Certificates in Payroll Law, FMLA Compliance, OSHA Compliance & work safety, HR and the law, Business Writing, Business Grammar & Proofreading, How to be a super communicator, How to disarm and defuse conflict & confrontation, Communication skills for success, Strengthening your people skills in the workplace, Managing emotions in the workplace and excelling under pressure

Fred Pryor Seminars / CareerTrack – US

Certificate in How to deliver exceptional customer service

References:

Available Upon request

Employment:

July 2013 – July 2016 Volt Technical Services; Fort Worth / Irving, TX.

In-house Technical Coordinator/ Administrative Assistant: customer service, answering multi-line phones, payroll, file auditing, various HR duties, reviewing reports, working in multiple spreadsheets, assisting with various taxes and tax information, invoicing, accounting for all missing information in all contractor files and collecting it, end of assignment and unemployment claims, new hire contracts and orientation, initiate and follow up on DOT and non-DOT drug testing, and initiate and follow-up background checks. Submit, assign, and complete candidates in our system to finish their onboarding process. Processed assignments for Aerospace / Aviation, Engineering, and IT. Scan all supporting documentation to our audit team. Work closely with our audit team to release any holds put on the assignment so they are ready for payroll and can get their check in a timely manner.

August 2011 – May 2013 Advanced Lightning Technology/ Bonded Lightning Protection; Argyle, TX.

Payroll / HR Assistant: employee payroll, answering multi-line phones, recruiting, benefits, workers comp, LOA, FMLA, employee issues/ grievances, multiple weekly & monthly reports, employee recognition & events, multiple spreadsheet use, auditing, check handout, dispersing employee gifts, and data entry

June 2008 – October 2010 APA Services; Fort Worth, TX.

Administrative Assistant: customer service, answering multi-line phones, payroll, file auditing, various HR duties, reviewing reports, working in multiple spreadsheets, cash receipts, assisting with various taxes and tax information, calling on workers comp (medical) bills, accounts receivable recons, invoicing, onboarding, processed assignments for Aerospace / Aviation, pre-employment drug and background set-up, employment verifications.

March 2008 – May 2008 Venturi Staffing / First American Financial; Westlake,TX.

Accounts Payable: processing invoices, cutting checks, researching voided and non-cashed/ returned checks, working in multiple spreadsheets, handing out checks to correct departments.

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