Manager Customer Service

Manuel A. Perez *** Riverside Drive, Apt *D, New York, NY10031

T: 646-***-****

E: *.*********@*****.***

PERSONAL SUMMARY

I am an energetic and competent individual who loves cars and enjoys fixing mechanical things. I am also an experienced manager. In my experience as a manager I developed critical thinking skills, I come to you with a strong background in diagnosing faults correctly, explaining mechanical issues to clients, and performing physically challenging tasks for extended periods of time. I am someone who possess a variety of competencies that set me apart from other candidates. As a seasoned professional I can work on cars, vans, and motorbikes. Aside from my technical competencies, I possess a pleasant manner and excellent communication skills which allow me to provide great customer service to clients. At the moment I am looking for a suitable position with an employer that offers its staff comprehensive training, competitive compensation, and unparalleled benefits.

CAREER HISTORY:

Mercedes Benz, AUTO MECHANIC – 2011-2013

Duties: Responsible for performing all assigned vehicle repair and maintenance work in accordance with dealership and factory standards Carrying out repairs and replacing damaged parts, Testing motor vehicles and equipment, Diagnosing the causes of any malfunctions, Ordering parts from suppliers, Carrying out inspections of completed repairs to ensure that the vehicle is safe to be driven, Pulling parts off vehicles and tagging them for inventory, Returning a customer's vehicle to them in a clean condition, Road testing vehicles, roadside assistance, inspecting and testing mechanical units, Following a checklist to ensure that all key work has been done, Checking engine lights, air bag systems, transmission fluids and filters, Following safety policies and procedures, Assisting in assembling cars and trucks, Completing administrative reports on any work performed, Performing routine oil changes, Maintaining an organized neat and safe bay.

Car Cash NYC, General Manager– 2013-2016

Evaluated/ Interviewed prospective new hires, supervised Employees of car dealership (up to 50 employees per day), manage logistics, managed auto shop bay and service center, created and managed weekly schedules of employees, monitored productivity, appraised and test drove used vehicles both domestic and new prior to purchase, safety protocol compliance, customer care and managed customer information with confidentiality, ordered necessary supplies for auto repair/detailing, held meetings regularly with staff to ensure staff satisfaction and improve customer satisfaction

The Valet King, Manager- 2016-Present

Managed up to 10 runners per night, managed/parked/ retrieved up to 200 cars per night, evaluated/trained/ performed road tests for perspective runners, carefully drove and parked guest vehicles without causing traffic damage or obstruction for both automatic and manual cars, upheld quality service for standards of task, worked as a team with management of accounts to coordinate events/ parties and improve customer satisfaction, greet guests/employees with welcoming professional manner, manage records of cars parked and monetary earnings each shift

KEY SKILLS AND COMPETENCIES

Capable of working, evaluating, and appraising foreign and domestic vehicles both new and used, Compelling leadership, managerial, and communication skills, Sales coaching, motivational Style, and persuasive negotiator, Experience of working on cars, Experience operating all types of vehicles and transportation equipment including parking, Performing work efficiently and effectively, Superb mechanical aptitude, manual dexterity and attention to detail, Competent in use of Microsoft Office/ Email, Possessing a valid driving license and a clean record, Having own extensive set of tools, Fluent in English and Spanish

Education – GED, Co-op Tech NY- Mates certified Mechanic

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