Customer Service Sales

Alan Winters

Assisting my father - Tenderness Healthcare

Milwaukee, WI 53202

**************@*****.*** - 414-***-****

WORK EXPERIENCE

Assisting my father

Tenderness Healthcare - Milwaukee, WI - April 2016 to Present in law in cooking cleaning and various activities of daily living SALES & CUSTOMER SERVICE REPRESENTATIVE

Elite Landscaping & Snow Removal Services - Racine, WI - July 2014 to April 2016 Racine, WI 7/2014-4/2016

Provider of high quality year-round lawn care, landscaping, and snow removal offering reliable and honest outdoor services to business and residential customers throughout Southeastern Wisconsin. SALES & CUSTOMER SERVICE REPRESENTATIVE

Owner of the customer relationship responsible for a wide range of customer-facing duties and activities.

* Responsible for prospecting for new customers, developing sales leads, performing sales presentations at client businesses, residences and over the phone, providing estimates/quotes, and closing deals.

* Making customer service a top priority by listening to customers to fully understand their needs, accurately pricing services, and meeting all contractual commitments to retain valued customers and build referrals.

* A consistent and highly reliable team player in being available to work all shifts including weekends, evenings, and holidays including responding to emergency service requests. SALES, CUSTOMER SERVICE & TRAINING SPECIALIST

Top Dawgz Dog Services - Milwaukee, WI - September 2012 to July 2014 Milwaukee, WI 9/2012-7/2014

A full service pet training, pet day care, pet consultation, and pet rescue organization providing high quality loving care and training services to pets and their owners throughout the Milwaukee Metropolitan area. SALES, CUSTOMER SERVICE & TRAINING SPECIALIST

Assisted the business owner with a wide variety of sales, customer service, pet training, daily operations, and facilities maintenance functions.

* Helped grow the newly formed start-up idea into a successful business entity by assisting the owner in developing the initial concept, business plan, marketing materials, policies, and the company website.

* Business achieved profitability within first year and grew steadily every year since.

* Provided excellent customer service by resolving problems and meeting customer needs in a manner that was timely and reflected positively on the business.

* Worked well both independently and as part of a team, utilized independent problem solving in analyzing issues and creating action plans, and streamlined processes to improve daily operations. FINANCIAL SERVICES REPRESENTATIVE

Top Dawgz Dog Services - Milwaukee, WI - January 2013 to February 2013 Milwaukee, WI 1/2013-2/2013

The largest mutual life insurance company in the country and one of the largest life insurers in the world. FINANCIAL SERVICES REPRESENTATIVE

Prospected for potential clients and scheduled appointments to meet to discuss their financial concerns and needs to present a wide array of products and services.

* Joined the company based on the reputation of the New York Life organization but resigned after learning that 95% of insurance/financial services sales representatives never achieve desired career success. Student

Self-Employed - 2009 to 2012

SCHOOL MENTOR / TUTOR

Served students, schools, and the community by providing academic support through one-on-one or small group tutoring before, during and after school.

* Mentored and tutored middle school students with competencies in math, science, and history. PATIENT TRANSPORTER / CNA

University Community Hospital - Tampa, FL - 2005 to 2008 Tampa, FL 2005-2008

A general medical and surgical hospital with 365 beds serving residents of the Tampa metropolitan area. PATIENT TRANSPORTER / CNA

Responsible for providing patient personal care and basic care as well as transporting patients within hospital.

* Entrusted with providing high quality care to thousands of patients while under the direct supervision of a Registered Nurse (RN) or Licensed Practical Nurse (LPN).

* Worked with diverse populations of all ages and backgrounds treating each patient as if they were a member of my own family.

* Received many commendations and thank-you's from patients verbally and in writing praising the quality of my work, positive attitude, attention to detail, communications, and customer service skills. EDUCATION

BA in History

University of Florida - Gainesville, FL

2005

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