8 years Hotel Management experience in Front Office Manager & Operatio

R E S U M E

Pradeep Kumar

C-**, New Govind Nagar

Jaipur.

Cell: 900*******,703-***-****.

Email: *******@*****.***

I am currently working as Operation / Front Office Manager . I have 8+ years of Professional experience in Office Management and Administration activities of an organization.

Objective:

As an Operation Manager, I want to coordinate and control all activities in an Office effectively and efficiently which would help the organization to achieve its objectives and goals with satisfied customer.

Education:

Bachelor of Arts, English, H.Mathes.

Professional Certifications:

Post Graduate Diploma in Computer’s, from L.B.S.I. Lucknow.

Skills:

Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint, Outlook.

Have a good accurate typing speed of 60 wpm .

Have good English-language skills both verbal and written.

Capable of working under pressure and meet deadlines as scheduled with quality in work.

Appointment Setting.

Capable of taking care of Customer Service Activities and also Front Office Management.

Key Strengths:

Communication Skill:

I have excellent Oral and Written English-language skill. I am also familiar with speaking other languages namely English.

Organized:

I am very organized in my task and responsibilities assigned to me. This helps me to do my work effectively and efficiently. I have been appreciated and given letters & Awards from my Senior Managers & for my organized efficient work.

Work History:

Dec 2014 Onwards….

Presently working with “Laxmi Vilas Palace”, Bharatpur – A *** Heritage Hotel with (78-Rooms Property, 3-Banquet Hall & Bar) as a (Operation / Front Office Manager with all responsibility related to all Department’s & Reporting directly to MD ).

Duration :: Feb.2013 to Nov. 2014.

Job done with with “SHAKTI RESORTS, DELHI-Jaipur Road”, - As a

Operation / Front Office Manager ON Innkey PMS Software..

Selling rooms on available packages & facilities of the Hotel on “Innkey PMS” Software.

Handling of guest’s complaints and feedback to increase sales & Guest satisfaction.

Ensure that all daily arrival VIP rooms, Special Requests rooms, Regular cliental rooms and long stay are blocked in advance and each room prepared with appropriate Welcome amenities & guest preferences.

Maintaining all the records & generating the reports.

Maintaining good Public Relation with guest.

Helping maximizing revenue by offering the day rates to walk in guest.

* Reporting directly to Gm / MD.

* Manage all RESORTS Responsibilities & Related to all Market liabilities

(Purchase) & Marketing etc.

Manage Guest Relations for favors to 100% Veg. 60 Setters Cuisines Restaurant & Bar with 58 different Category Rooms with 12 Cottages.

Duration:: May 2011 to Jan 2013.

Job done with M/s. ABHA REGENCY, ALIGARH, as a NIGHT Front Office Associates .

Job Profile :

Selling rooms on available packages & facilities of the Hotel on “AATITHYA” Software.

Handling of guest’s complaints and feedback to increase sales & Guest satisfaction.

Ensure that all daily arrival VIP rooms, Special Requests rooms, regular cliental rooms and long stay are blocked in advance and each room prepared with appropriate Welcome amenities & guest preferences.

Daily Night Audit & generate All Account Reports…

Maintaining good Public Relation with guest.

Helping maximizing revenue by offering the day rates to walk in guest.

* Reporting directly to General Manager.

Duration:: March 2009 to April 2011.

Job done with M/s. KANAK RESORTS, SONEPAT, As a Front Office Associates.

Job Profile :

Selling rooms on available packages & facilities of the Hotel.

Handling of guest’s complaints and feedback to increase sales & Guest satisfaction.

Ensure that all daily arrival VIP Rooms, Special Requests rooms, regular cliental rooms and long stay are blocked in advance and each room prepared with appropriate welcome amenities & guest preferences.

Maintaining all the records & generating the reports.

Maintaining good Public Relation with guest.

Helping maximizing revenue by offering the day rates to walk in guest.

Reporting directly to General Manager.

EXPERIENCE IN TELECOM :

Duration : March 2007 to Jan 2009.

LG Telecom, SHIEL TRADE VENTURE (P) Ltd. (Alternate Channel Partner LG) Job done as a Retail Sales Officer.

Job Responsibilities :

* Manage the all SSE (Sales Executives), and generate the business from SSE

& Non SSE Counters..

* Meeting monthly Sales target Primary as well as secondary.

* To achieve market penetration target (Goal) of the company.

* Covering Ghaziabad, Hapur, Modinagar, Dadri, Aligarh etc. & all upcountry area .

* Market promotion activities and business relation management.

* To maintain market outstanding and company dues as per the Company norms.

* Maintaining the Dealers relationship.

* Looking after the distribution network 85 Retailers.

Interests:

Travelling, Books, Swimming, Friendship & Listening Classical Music etc.

Languages Known:

English, Hindi & Basic Punjabi…

PARTICULARS :

Nationality : Indian

Marital Status : Married

Present Salary : @22,000/-p.m. With Lodging & Boarding Facility.

Expected Salary : @25,000/- +pm . With Lodging & Boarding Facility.

Time to Join : 7-10 days.

Location : Punjab, Rajasthan, Gujarat & Goa etc.

Contact this candidate