Customer Service

JOSEPH DARWIN A. DELOS REYES

Blk.** Lot ** Fiesta Homes San Fernando Malpitic, City of San Fernando, Pampanga Philippines 2000

(0063) 910*******

******************************@*****.***

PERSONAL DATA:

Date of Birth : May 01, 1969

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Height : 160 cm.

Weight : 135 lbs.

TIN : 20-680-***-***

SSS No. : 33-3458836-3

Passport No. : EB2241684

Contact Person : Catherine G. Malig

Contact Number : 090********

EDUCATIONAL ATTAINMENT:

Tertiary : Arellano University (Manila)

Course : Bachelor of Science in Psychology

1986 -1990

Secondary : Divine Word College

San Jose Occidental Mindoro

1982 - 1986

Primary : San Roque Elementary School

San Jose Occidental Mindoro

1975 - 1982

TRAININGS:

Pre-Employment Training for the Korean Employment Permit System

June 5, 2006 to June 15, 2006

TESDA

Integrated Training in Hotel and Restaurant Services Provider Course

June 24, 2005 to June 28, 2005

Inter-Seas Maritime Management Services

Steward

February 1, 2005 to March 2, 2005

New Hong Kong Golden Pavillion Restaurant

EMPLOYMENT RECORD:

SUTHERLAND GLOBAL SERVICES (Clark Field Pampanga)

October 2015 to April 2016

Position: Customer Service Representive

Attend, listen and entertaintain customers’ concern;

Find the proper solutions to cutomers’ problem, complains, and handle feedbacks;

Ability to manage customers’ expectations and take ownership of customers requests.

EUROPCAR (MSIC)

December 10, 2010 to October 2015

Holiday Inn Clark Field Pampanga

Position: Chauffeur

Pick and drop hotel guests to their respective destination;

Strictly following the standard operating procedures of Chauffeur's Service.

HUNDAI MIPO DOCKYARD CO. LTD. (South Korea)

July 25, 2006 to July 25, 2009

Position: Cable and Lighting Installer

Pulling and installation of electrical cable wirings according to plan;

Fix/install lightings on vessels according to plan;

Check and inspect the installed cable and lightings;

Maintain cleanliness and safety in working area.

JASMI'S CORPORATION (Manama, Bahrain)

August 20, 2002 to August 20, 2004

Position: Food Handler

Clean work areas, equipment, utensils, dishes, and silverware.

Store food in designated containers and storage areas to prevent spoilage.

Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Package take-out foods and/or serve food to customers.

Portion and wrap the food, or place it directly on plates for service to patrons.

Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

PIONEER INSURANCE AND SURETY CORPORATION

June 2000 to August 2001

Position: Motor Car Claims Staff

CLAIMS RECOVERY:

Collates police reports, affidavits and photocopy of policy for the claim folder in preparation for recovery process;

Sends demand letter to Third party and Insurance companies on completion of claims and requirements for recover;

Prepare order of payment for Third Party recovery claim settlement;

Records processed recovery claim in the register;

Coordinates approval of recovery claims vis-à-vis recovery claims by third party;

Close monitoring for recoveries thru telephone follow-ups to other Insurance representatives;

Negotiates amount of claims recovery with third party of Insurance Representatives;

Represents and attends to cases in claims recovery filled at Insurance Commission.

FIRE CLAIMS:

Receives and assigns to adjuster regarding fire loss;

Set-up file claim folder;

Verifies premium payments of claims filed;

Coordinates approval of claims and their assignment to external adjusters;

Prepare orders Payment for claim settlement;

Record processed claim in the register;

Types outstanding losses in preparation of quarterly outstanding report;

Accomplish PIRA Forms / Statistics;

Performs other duties that may be required from time to time by the immediate superior.

PIONEER INSURANCE AND SURETY CORPORATION

January 1998 to June 1998

Position: Voucher Examiner

Process invoices for payment to include both local and overseas payee, examines documents for propriety and correctness of amount based on company policies and procedures;

Encoding and filling of documents.

HOTEL SOFITEL (Grand Boulevard)

November 1996 to April 1997

Position: Front Office Staff (Concierge)

•.Maintain the Standard Operating Procedures of the hotel and accommodating Hotel's Guests for reservation and inquiries;

•.Checking the receipts and maintain the Honest to goodness policy.

AL RAJEHI MEDICAL COMPANY (Riyadh, K.S.A.)

September 1993 to October 1995

Position: Personnel and Medical Staff

•.Check the Incoming and Outgoing of the medicine and medical equipment.

•.Collection of the total earning for the day in its branches, screening of foreign applicants and assists handling all phases of Personnel works.

PUREFOODS CORPORATION

May 1992 to December 1992

Position: Quality Control

Maintain the Standard Operating Procedure of the company.

Maintaining the taste quality of company's products to meet the satisfying demands of public needs and maintain proper hygiene.

Do some driving during workdays.

REFERENCES:

Mr. Elwin Moral

Branch Manager (Holiday Inn, Clark Field Pamp)

MSIC Transportation, Inc.

404 (48) A. Rodriguez Avenue

Manggahan, Pasig City

Cell No. 091********

Mr. Mario Sangcap

Branch Manager (NAIA Terminal)

MSIC Transportation, Inc.

404 (48) A. Rodriguez Avenue

Manggahan, Pasig City

Cell No. 091********/091********

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.

Applicant's Signature

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