Customer Service Administrative Assistant
Resume:
Tamahra Cohen
Marietta, GA 30064
************@*****.***
OBJECTIVE
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement
EXPERIENCE
Lead Mailroom Clerk
2007-2015
IRS, Chamblee, GA
Responsible for retrieving, sorting, preparing and distribution of incoming/outgoing USPS, FedEx, UPS mail
Assist and managed office equipment such as fax machines, copiers, postal and freight Scale
Transported materials and supplies between departments
Manage files/folders and compiled records
Receptionist
2005-2006
Snelling, Atlanta, GA
Aided visitors by greeting, welcoming, directing and announcing them appropriately
Answered telephones and relayed messages to appropriate recipients
Prepared carrier packages for UPS and Federal Express
Performed other clerical receptionist duties such as filing, photocopying, collating, faxing
Administrative Assistant
2002-2005
USA Cargo, Marietta, GA
Responsible for coordinating and scheduling conference room meetings
Professionally answered and routed PBX system with a minimum of 13 incoming lines
Able to retrieve and generate reports as needed
Coordinated calendar appointments for President and Vice-President of company
Received and sorted daily mail/deliveries/couriers
Customer Service Representative
2000-2002
First North American National Bank, Kennesaw, GA
Answered customers’ inquiries by clarifying desired information in a call center environment
Posted transactions
Interacted with billing department
Made outbound collection calls to customer to negotiate payments on past due accounts
Took incoming calls from customers to answer questions regarding his/her account and to make payments
EDUCATION
Georgia State University
2011-2015
B.A. Public Policy, concentration Economics
REFERENCES
References available upon request
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