Customer Service Assistant

Pamela E. Hall

**** ****** ** * Ennis, TX ***** * 469-***-****

Skills Summary

Experienced Records Management professional with over 20 years of hands-on management and customer service experience. I possess excellent verbal communications ski lls with the abi lity to work in a fast paced environment to achieve the desired goals. Can perform 9000 keystrokes per hour (10 key). Experience in Microsoft Office and PeopleSoft. Experience

Traylor Motor Homes, Palmer, TX September, 2015 – To Present Receptionist/ Service Clerk

Greet al l costumers coming inside the store.

Answer all phone cal ls and transfer to different associate as needed.

Order parts, inventory all parts and put them in system 2000.

Write up work orders and warranty orders and put them in system 2000.

Cashier, do monthly report spread sheets and back-up other associates as needed Pier 1 imports, Fort Worth, TX December, 2007 – December, 2014 Associate Services Assistant

Maintain al l Associate benefit records and personnel fi les for over 15,000 employees across the US.

Complete annual file purge and inspection in accordance with Company record retention policies.

Process and deliver all incoming correspondence for the Associate Services Team.

Assist the Associate Services Team in Company-wide initiatives related to Compensation and Benefits.

Back-up and support other Associate Services Team members as needed. Texas Health and Human Services, Fort Worth, TX June, 2007 – December, 2007 Clerk II

Provided clerical support to Medicaid advisors.

Processed mail, opened and date stamped incoming appl ications and supporting documents.

Logged applications and send complete appl ications for processing.

Returned incomplete applications to clients and assisted with completion.

Responded to client inquiries and requests for assistance. Pier 1 imports, Fort Worth, TX August, 2004 – June, 2007 Associate Services Assistant- Lead Records Assistant

Led the activities of the 3 person Records Team and worked closely with the Manager of Associate Services to achieve specific records retention goals.

Maintained all Associate benefit records and personnel fi les for over 15,000 employees across the US.

Completed annual file purge and inspection in accordance with Company record retention policies.

Processed and delivered all incoming correspondence for the Associate Services Team.

Assisted in the implementation of electronic I-9 solution and monitored the fi les received.

Assisted the Associate Services Team in Company-wide initiatives related to Compensation and Benefits. Cornerstone Staffing, Fort Worth, TX March, 2004 – August, 2004 Clerical Temporary

Worked as a temporary for Pier 1 imports until I was hired there permanent ly. Bank One Processing Center, Fort Worth, TX July, 1998 – July, 2003 Remit Special ist

Assisted with data entry and mail processing and used the 7780 scanner along with the Encoder S 4000 scanner.

Became proficient as a mail teller.

Diamond Shamrock, Fort Worth, TX September, 1996 – July, 1998 Assistant Manager

Assisted with the daily opening and closing of the store and performed various duties including cashier, customer service and delivering bank deposits

Haggar Clothing, Fort Worth, TX April, 1994 – September, 1996 Qual ity Control

Scanned packages for inventory, packed pants for shipping, and made pallets. Education

Dunbar High School, Fort Worth, TX

References available upon request

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