Customer Service Manager
Resume:
Tamara G Martinez
**************@*****.***
Career Objective:
A retail / Pharmacy Management position in fast paced environment that will allow for personal growth and career
Education:
Hillcrest High school, C ountry club Hills, Illinois Work Experience:
CVS Pharmacy, F loosmoor,Illinois
2001 Present
Store Manager
● Provided customer service, executed routine transactions, analyzed customer problems, and develop customer relations
● Merchandised products for effective displays
● Provided hospitality to perspective customers
● Responsible for floor sales, closing store. Calculating nightly balance sheets, and making deposits
● Trained employees in computer operations, sales, daily transactions, and customer relations
● Managed employees work schedules, payroll and policy enforcement
● Handled customer complaints in a friendly manner while enforcing store policy. Inventory for total store all year round,and once a year prep. entire store for 100% accuracy for effective results.
Super Kmart Center, Homewood, IL 1979 2001
D epartment Manager
● Assist assisting manager, maintain pricing integrity
● Impalement sales, customer service, maintain department records
● Accepted Applications, Hired, Orientated, and trained (Human Resources)
● Maintained Employee records, Scheduling, Payroll, Handled workman’s compensation and disability
● Took and resolved customer compliments and complaints (Layaway Department)
● Returned defective merchandise and dealt with vendors for credit on merchandise
(Merchandise Claims Department)
● Co Director of sale, Maintained records of Price list changes (PLC) and follow ups on department managers (Lead Auditor Point of Sale)
● Balancing store income, handling and counting store income, bank deposits and outside purchase order accounts (Cash Office)
● Customer returns, money orders, lottery, make keys, answer phones, customer complaints and compliments (Customer Service Desk)
● Assist customers, Stock merchandise, and maintain department order (Customer Associate Sales floor)
● Checkout customers in a orderly fashion, maintained cash drawer, customer service (Cashier)
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