Customer Service Manager
Resume:
Rick Molinar Email: ****************@*****.***
El Paso, TX 79935
C: 915-***-****
Lean manufacturing, Just in Time, IPK, Kanban, Pull system, 5S, Kaizen, TPM,(KPI) Key Performance indicators, Logistics, warehouse management,
CARRER OBJECTIVE: To obtain a position as a Manufacturing/Operations/Lean Manager in a manufacturing environment where my managerial planning, and leadership skills will lead a business through continuous improvement with implementation of process controls, standardizing work procedures, and eliminating waste; increasing overall product value.
SUMMARY OF QUALIFICATIONS:
Managed all aspects of the business from design and layout to prototyping, testing and final production. Managed Purchasing, Production, Shipping & Receiving and Kitting.
Ten most recent years in General & Operations Management, with direct involvement in all aspects of the Cell Manufacturing Concept, including socket modem cell, surface mount area, and in-circuit testing.
18 years of progressive experience in manufacturing, account management and administration functions in a global organization.
Management of up to 160 employees in cell manufacturing and fabrication production environments to include motivating and developing employees to a higher level; facilitating work teams in defining problem areas and solution implementation.
Experience in compliance with IPC standards and ISO 9000 Certification requirements.
Proven ability to identify and capitalize on opportunities that improve production operations with minimal cost and maximum effectiveness, history of cost control practices and initiatives that dramatically improved profitability in operations.
Take charge personality, detail oriented, possesses the ability to multitask, excellent organizational planning and communication skills, effective in motivating a team delegating while ensuring deadlines are met.
Bilingual: English/Spanish.
PROFESSIONAL EXPERIENCE:
Program Manager II, Dish Network El Paso, Texas. July 2005 to Nov 2011
Oversaw Two Shift Operations with 651 personnel on 1st and 561 Personnel on 2nd. Which include 318 Automated Test Equipment (ATE) shared by 281 testers with two docking stations per bench.
Production Operations consist of the following departments: Download, Pretest, Cosmetics, Final Test, Final Finishing and MRB.
Oversaw Managers and Supervisors within the Production area.
Improved matrixes on efficiencies, quality, safety, and material cost for the last five years.
General Manager, KSI Div. of DSPCon, El Paso, Texas. Mar. 2002 to Sep. 2004
Increase sales output by 80% in 2002 and again by 50% in 2003.
Reduced lead times from 14 weeks to next day delivery.
Improved on time delivery from 78% to 99%.
Reduced cost on PC Boards by 40% and 30% on assembly.
Trained employees on in house prototyping.
Section Manager, Rockwell (Conexant Systems Inc.,) El Paso, TX Mar. 1998 to Aug. 2001.
Managed 160 employees in the socket modem cell, from surface mount, through router, inspection test, troubleshooting, rework, and packing.
Increased efficiencies by 60% and machine utilization by 260% within one year.
Produced a $90 million dollar year in 1999 (a record goal for the company).
Decreased workforce by 30% within one year.
Reduced quality defects by more than 50%.
Reduced cycle time by 93% from 27 days to 2 days.
Manufacturing/Production Supervisor, Allegiance (Baxter), El Paso, TX Mar, 1993 to Sep. 1997.
Managed all human, machine and material resources to assure quality production standards were met and that the best manufacturing practices were maintained.
Supervised the installment of a new glue machine, saved 30% in glue usage.
Reduced the material usage variance account by 50% through implementation of a scrap tracking process to weigh unused materials.
Increased production throughput by 20% through implementation of preventive maintenance program.
Decreased scrap account by 15% by improving understanding of suppliers’ discrepancies between amounts of reported material vs. actual numbers.
Reduced the scrap account charge of sister maquiladoras by 50% by monitoring managers on improving product specifications.
Inventory Accountant, Allegiance (Baxter) Converters, El Paso, TX
Analyzed inventory accounting transactions to assure accurate processing within two internal inventory/accounting systems.
Monitored finish goods inventory variances as part of the “paper-closed” process.
Developed and implemented spreadsheet logs for customer service representatives to monitor samples in domestic and international finished goods inventory.
Developed and implemented procedures for returned goods authorization (RGA) process.
Minimized pre-ships by 30% to reduce manual processes within the customer service group.
Performed on-site and off-site physical inventory of raw materials, finish goods, and in-transits, and completed inventory physical reconciliation on a yearly basis.
Payroll Accountant, Baxter Converters, El Paso, TX
Performed all payroll functions for 600+ employees in two subsidiaries.
Assistant Bookkeeper, Greater El Paso S.E.R., 3707 Admiral, El Paso, TX 79925 Jan 1992 to Oct. 1993
Balanced and reconciled eight different active accounts.
Prepared requisitions for cash from Government Grants.
Maintained payroll records and files for 150 employees.
Prepared State and Federal tax reports.
Bookkeeper, CSS, Inc. 9000 Lait, El Paso, TX Mar, 1989 to Aug, 1992
Inventory Specialist, United State Air Force Secret Clearance May, 1985 to May, 1989
EDUCATION, CERTIFICATIONS AND AFFILIATIONS:
MBA, University of Phoenix. Feb, 1998 GPA 3.7
BBA, University of Texas at El Paso. July, 1993 GPA 2.7
Associate Degree- Accounting, Husson College, Bangor, Maine.
References: Available upon request
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